“ I pay my bills timely and am never late for any of them but with Gas South they have a great money making invention.. Just send the bill with a narrow margin of time to make the payment so we can assess a late fee and get $10 more for each bill.. The past 3 months I have paid within the first week of the month and on 2 of the three I have been assessed a late fee. I paid on the 3rd of Jan and got a fee. I paid on the 6th of Feb and got a fee. I have been receiving the bills the last week of the month and paying 4 or 5 days later and they are late. I pay online this is not going through postal mail. I have dropped Gas South like a hot potato and their should be an investigation by the PSC in Georgia for criminal behavior. Basically you can't pay your bill in time to avoid a late fee unless you pay it the day it hits your mailbox. CROOKS! ”
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November 20, 2021
I truly hope that all is well and I prefer to contact a company in praise of their excellent customer service than with this insulting situation. I was transferred to your company from Infinite Energy and I feel very betrayed by Gas South due to the fact that I have put my trust in your company and that I have been paying my bill on time. My bill was due on November 9, 2021 and I pay it by phone on November 2, 2021. After paying my bill with Gas South I got another text saying that they did not received the payment and I pay again on November 13, 2021 and I have confirmation numbers for both payments.
I contacted my Bank and no payment was posted by Gas South to them even though I had money in the bank account and I have my bank statement to prove it. I also made other payments by phone that same day and they were posted to my account. I realized that Gas South is playing games with me to charge late fees that are fabricated.
I am please requesting to address this situation with your company to resolve this in an amicable fashion.
Respectfully,
Niki E. Nightingale
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“ I was on auto billing and it was suddenly stopped. I didn't realize a problem for a while and Gas South person on phone didn't know but said it was probably because they quit using my type of CC (Discover). I gave them another (MasterCard) and thought problem fixed. It wasn't. They then said that my bank would not take it for a monthly deduction. (There was no problem with my charging shopping items on it.) Then they wanted my checking acct. info and I told them I wasn't about to give them my checking info with the way this was being handled so far. Then they made me call each month to pay and included a cc fee on top of the gas charges. In the end, I wound up paying each month on the same cc I initially had listed for auto pay (Discover). A friend told me they probably changed computer systems and it kicked out my auto pay which started the whole problem but I feel they handled the remainder of the problem terribly. I vowed I would never use them again and would express my problems on social media. P.S. Discover card gives us a credit rating of 789! ”
“ I have a past due bill with gas South. I called to try and make arrangements to pay on the bill month. I was told that if I don't have the bill paid off by the end of July it will still be turned over to collections. I thought people were trying to help others out during the covid-19 situation. I will never use gas South nor will I ever recommend it to anyone ever again. They tell me I have to pay 272 each month or it will be turned over to collections I've been working hard to build my credit up and keep it there now because of this is going to be destroyed thanks for nothing Gas South. ”
“ I have a past due bill with gas South. I called to try and make arrangements to pay on the bill month. I was told that if I don't have the bill paid off by the end of July it will still be turned over to collections. I thought people were trying to help others out during the covid-19 situation. I will never use gas South nor will I ever recommend it to anyone ever again. They tell me I have to pay 272 each month or it will be turned over to collections I've been working hard to build my credit up and keep it there now because of this is going to be destroyed thanks for nothing Gas South. ”
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Gas South cannot be trusted to send out electronic bills timely. Last month, they sent the bill at 3:39 AM the day before it was due and then proceeded to screw up the online payment I made. My wife paid that as well as the February bill and zeroed out the account. Low and behold, on the bill recieved January 27 by e-mail, they showed there was an even higher bill sent 4 days before it was due to be paid with an inaccurate balance due. It did not show credit for the prior amounts paid and tried to charge me late fees.
I complained to Gas South directly, but they did nothing right. I'm going to see about switching to another gas service since it is obvious I can no longer trust gas souths billing process anymore. I've had the service for over a year, never had a billing problem until December 2019. ”
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We have been with Gas South for 4 years. Last year we tried the budget plan but it was never the same amount, nor would it be billed on the same dates. I put all my bills on the calendar to pay each month on their due dates and this company bills different every month. I got constant late notices after even a day, then our rated more than doubled without being notified and then comes the disconnect notices.
Everyone seems to complain about everything these days but I never do. In this case I have to complain. I may even look into the Georgie Public Service Commission to file a complaint. ”
“ Both I and a friend moved out of our separate houses at the same time, we both cancelled our service, and were both billed for an extra month anyways. Once is a mistake, twice is a pattern. They are grifters. ”
“ I've been a gas south customer almost 4 years now. Last month gas south took it upon themselves to charge my card TWICE within a week. Didn't even bother to tell me, I had to find out when I checked my account balance. There was a lot of back and forth between me, my bank & gas south before I got my money back. I was upset to get a bill bc not only did they screw up, but have never even bothered to say they are sorry! Customer service is a JOKE all they want to do is try to switch me to a different rate plan everytime I call smh. Taking my business elsewhere! ”
“ Ive only had gas south for about 5 months but instead of paying my actual bill on the pay as you go i am paying a "Predicticted historical payment" which means all of the prior tenants if their bills were outrageous then since my bill is based on the history my bill is outrageous. Even though i dont even use my heat hardly.!! Any suggestions ”
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I scheduled an appointment to have my services set up. I was prompted to pick the time-slot during which I was available (morning or afternoon). After scheduling the appointment for the morning I was told that they don't have time slots and that a technician would come by between 8am and 4pm. This required me to take a full day off work in order to meet them.
On the day of the appointment when I called to see if they could narrow down the time window, I was told they have no way of narrowing it down. I then asked if the technician could call on the way to my address and was told that they could only call when they had already arrived. This is a poor business model for a company that wants to start and maintain customer relationships. ”
“ Gas was turned off for 63.00 and I never experienced this with constellation gas. ”
“ I changed from Gas South to GA natural gas. My bill almost tripled when Gas South realized I was leaving them because their rates were so high. They back charged me from Nov to Feb when I made the change. Called them to discuss and their rates were still much higher than GA gas. Told them I felt like I was be punished for the swap. Now I have an extra $600 bill I will pay over time. I own a lot of properties in the area and am changing EVERY account out of Gas South because of their penalizing me for finding a lower rate elsewhere. GOOD BYE GAS SOUTH!!! Im sure this will never be posted in your reviews for the world to see. I do have a voice though in the local biz world am I will share my experience locally. ”
“ Been a customer for a few years, when I started getting notices about better rates, they wouldn't budge on their price which was 30% higher per therm. For convenience, I stayed an additional year but was prepared the next year and left at the next renewal. When when I did leave, they stuck me for an extra $10 which I paid, and then another $10 dollars because it wasn't on time. They don't respect or appreciate their customers and seem to be vindictive if you leave. ”
“ I moved here from VA (no gas there in our neighborhood only electric...) for an executive transfer & while waiting for my family to join have a small apt less than 1,000 sq ft with only gas heat. Was signed up for .49 term promotion which has now TRIPLED TO $1.29 A therm and a $40 a month pass through rate!! Bill went from $13.06 to new avg of $79!! With less usage!! I run a space heater and keep it at 68 in rest of the aptwhat sort of lie is this rate plan?? My gas is MORE than my electric. Hope I find my house with an electric furnace like I had up northIll never do this again. ”
“ The simple truth is that I opted for the pay as you go plan I'm a state employee who is paid semi monthly which is twice a month. informed that to the marketer gas south the representative who set me up stated this plan is ideal for you lied. I received the bill and paid the bill on 12/18/17 The service was disconnected on 01/11/18 called to see what could be done for reconnection to occur paid 232.75 on 01/12/18 was informed service order would be completed 01/17/18 between 8am-4pm no one called to update to show courtesy or came. I called gas south to hold the phone line for 2 hours to be told the next available date is Monday 01/22/18 and I'm not over looking the weather. The coldest days on record single digits this is outrageous on both parties gas south and Atlanta gas and light shame on both and I hope your family's don't have to rely on your service because they would be without. I have been without heat, hot water and the inability to cook food. I have had to buy heaters to try and heat the home which keep tripping the breaker box which blew the microwave had to purchase another microwave so I able to heat water for my family and to top it off microwave food for the duration of this horrible experience just to be told I have to wait and additional 5 days for service to be restored and sorry for the inconvenience this is a reflection on not only the marketer but the distributor as well . Lastly the marketer gas south decides to send me an email to soften the blow yet again failed they couldn't even get my name right they addressed me as Sabrina and my name is Sonya that showed me truly the level of concern so whomever has a opportunity to read this review be mindful of your zip code it might not be a priority to expedite the process in a timely manner. ”
“ I had an appointment today for reconnection. The appointment was from 8 a.m. to 4 p.m. it is now 4:06pm and I have to pick onr of my children up from an school function and I've been sitting in the same position all day long and no one has showen up for the appointment to reconnect my gas. I am NOT having a good experience at this moment because, I took off my whole day to accommodate your technicians and now they're telling me that there's no telling when he will be here today .I have done an 8-hour shift waiting on your technician to show and do a reconnection. I do not understand why it takes all day and then some for technicians to come out to reconnect something they cut off so quickly, if that is the case you people need to hire more technicians. I am very dissatisfied today I will not wait all weekend for gas I will not reschedule for another appointment I do not have another day to waste from work waiting on your technicians and like I said I took off of work but you expect your payment if I cannot work how can I make your payment so my experience today is super extremely poor piss-poor... to be exact.. ”
“ I have had the worst experience with this gas company in the 30 short days I've had the service. I just opened a new account with them less than a month ago and never received my first bill. They even cut off my service without notice. Currently looking to change services already. This is utterly ridiculous. PLEASE STAY AWAY FROM THIS COMPANY!!! ”
“ They lure you in with a promo & then the prices sky rocket after. The app & website are difficult to navigate & it's very frustrating. ”
“ I was placed with Gas South 20 years ago when the state of GA decided to destroy the cost efficient billing and force everyone to pay exorbitant prices with zero added benefit. We managed to get away from them then. I had expected they would have improved, after all, they are simply a billing company, but no. If it can be messed up, Gas South can do it. I had them for January and returned to my old provider. The only thing I have received from Gas South was a notice that there was an error in approving me. No bills, no email my credit score is 850 with Experian, 830 with TransUnion and 832 with Equifax. I am happy to be away from Gas South for a second time. Even though I only had them for 9 days before I decided to leave, there was zero communication from them, the rep. gave me incorrect information and when I called in to ask a question, the 2nd rep. was not pleasant and did not attempt to be friendly. It was during the course of this conversation I decided to end my association with Gas South for the 2nd and final time. ”
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