Gas South - Company Information




About Gas South

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Based in Atlanta, Gas South is a locally owned and operated company currently serving over 250,000 residential, business and governmental customers throughout the state of Georgia.

Georgia Gas Savings Score:


( 4.1 / 5 )
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Gas South Customer Engagement

103   Reviews

24   Replies

Response Rate:
23.30 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Gas South




103 Reviews and 24 Replies for Gas South


What the heck

(1.4 / 5)

  Subject: bill
I will pay this bill. But for the record there was a group that handled alot of my type account. I dealt with this man for a number of years. He would call in Sept and we would schedule a turn on and turn off. Which we did. Then I find that things have changed and that whole department was closed sometime this last February. I get a hold of someone in your commercial dept that says that dept never existed because I have been here 10 years or whatever time frame. No gas was used after late April. This woman would only get indigent with me.and said that they never existed. Bill me as you like - the service has been good until now. I will be using someone else as the time draws near. Customer service now is atrocious!

Tom from Scottdale
August 2nd, 2022

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What a joke!

(1.4 / 5)

  When hunting NEW customers they will call you 3 times a day. When you go to sign, they change the price. In fact....they wont honor their quote for ONE entire day!

Stayed with Tiger from Deland
March 29th, 2022

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It went south after Infinite

(1.4 / 5)

  My service was turned off by someone who had a contract on my house but it fell through. So, I had to foot the bill for reconnection fees. No verification whatsoever needed for this individual to turn off service at a property they do not own or rent. Gas South needs to provide better protection for their customers. But, charging me new reconnections fees sure is nice for them.

Macon from Macon
November 10th, 2021

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Form of Payment

(1.4 / 5)

  AFTER working for four (4) Ga. Companies in 30 years, I'm embarrassed that this group will take American Express over the phone but NOT as the main form of payment via Bill Pay. This is a joke plus NEVER did I know that they BOUGHT out another Gas Company too. kk

Kevin Kennedy from Augusta
September 11th, 2021

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Horrible Servive

(1.4 / 5)

  I have been a customer for 10 months and have never missed a payment. I am enrolled in auto-pay so I generally dismiss the billing statements. Without notice, the company cancelled my auto-pay due to a merger they had done. I received no notice of re-enrolling in auto-pay. While I was on vacation, I received an e-mail that my gas was going to be shut off and did not see it until 2 days later, when I returned and there was a notice on my door that my gas had been shut off. Obviously I was very frustrated with this, so I called the company. They made claims that I was notified via phone, however I have never received a call or a voicemail from them. Prior to that day, there was only 1 e-mail and no snail mail sent my way. My service is shut off for 2 days and I was charged an additional $60 to turn the service back on. I told them I am going to use another company and they threatened me with a cancellation fee or $150. When my contract is up I will be switching to another provider guaranteed.

Jimmy from Marietta
September 8th, 2021

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I was charged $500+ in my 20 days final bill for a vacant house

(1.4 / 5)

  I was charged $500+ in my 20 days final bill for a vacant house. In 3 years with the service I never had a bill that high and the response I have is that "it is normal", even if the previous month, when the house was also vacant, the bill was $200+. They mentioned I was going to receive a call but that never happened neither. It is a shame that 3 years of service finish this way

JV from Marietta
February 25th, 2021

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Very bad company. A lot of hidden fees.

(1.4 / 5)

  I would like to give a "0" zero stars. Unfortunately there is no zero option. This company is so bad. This company put all their fingers and toes in their mouth for money. They have a lot of hidden fees they don't tell you. I would not recommend this company.

Kozim from Cumming
April 1st, 2020

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NEVER use gas south

(1.4 / 5)

  Worst rates and service

Rip off from Dallas
February 19th, 2019

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Bad experience

(1.4 / 5)

  Very upsetting when the temperature is below freezing, no show up from the gas company on the day scheduled to connect the gas, and (ice on the cake) have gas connection reescheduled two days later. Terrible experience!!

Michele from Villa Rica
January 3rd, 2018

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Horrible Price

(1.2 / 5)

  I'm not home all day Im at work I want to know who is reading my meter and when. I went from having a 150.00 bill to 300.00 to 500.00 There is no way this is correct. Im not home enough too use this amount of gas.

Chance from Conyers
February 7th, 2023

Hello Chance, we apologize to hear you had a frustrating experience. We pride
ourselves on delivering outstanding customer care and would appreciate the
opportunity to review your account with you. We ask that you please email us at
CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest convenience,
so that we may assist you further.

Gas South Responds March 17th, 2023
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Save yourself the headache and go elsewhere

(1.2 / 5)

  Due to an error in their system, my gas was never turned on even though they had all my information and payment details for over 2 months. Now dealing with some of the most flippant and rude customer service supervisors to try to get it turned on. Please, please, please DO NOT use them as a provider.

Dee from Atlanta
April 24th, 2021

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new homeowner treated like a deadbeat

(1.2 / 5)

  I was really excited to be a new homeowner until the gas company shut off my gas with no warning 3 days after I closed On the house. I called To get the guy hooked up on a Wednesday and they said they wouldn't be out until Tuesday. 6 days with the nightly temp in the 30s with a baby in the house who ended up getting sick and going to the hospital. Happy holidays to you too. What kind of asshole turns off the gas to a quarter million dollar house with never any late bills right before a holiday weekend? I had to step out to visit my daughter at the hospital and missed the guy on Tuesday during your 9 hour window so guess what a few more days with no gas! How about a courtesy call or something. It's 2018 get with the times! I signed a 2 year contract and this is how a new customer is treated? Unbelievable. Any other company would be out of business if they kept up these practices.

Pneumonia2018 from Jonesboro
November 28th, 2018

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Outrageous bill charge. Without sending any notification about bill

(1 / 5)

  Please be careful with gas south their whole intention is to charge outrageous bill without any notification of sending bill to gmail or physically at address after expiring of agreement. They just like to take advantage the moment they see their customer not interested in giving them business

Kiran from Decatur
May 21st, 2024

Hello Kiran, were sorry to hear that you had a bad experience. We strive to provide every
customer with outstanding customer service, and it sounds like you haven't received our best.
We would appreciate the opportunity to discuss your experience further. Please contact us at
customerfeedback@gassouth.com.

Gas South Responds September 9th, 2024
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Worst experience ever with an energy company

(1 / 5)

  Gas south tricked me with the rate. They offered me an introductory therm rate and then tripled it from 69 to $1.99 in a month. Very bad customer service too when I called to complain

Ricardo Hein from Acworth
May 9th, 2024

Hello Ricardo, were sorry to hear that you had a bad experience. We strive to provide every customer with outstanding customer service, and it sounds like you haven't received our best. We would appreciate the opportunity to discuss your experience further. Please contact us at customerfeedback@gassouth.com.

Gas South Responds May 9th, 2024

Before talkin, return my $100 that you charged me in excess from 69¢ to $1.99
Thanks.

Ricardo Hein Replies May 9th, 2024
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Bad Costumer service.

(1 / 5)

  Please do not use this company for Gas. The bills are going from $75 to $499, no explanation. The worst part. They don't reply to emails and put you on hold for a long time to speak to a manager, but that person can't decide to fix the accounts. This place is frustrating, and they take your money without any explanation. PLEASE GO WITH ANOTHER COMPANY. The reviews are accurate at Yelp on this website, they only show the positive. Gas South has Bad customer service, takes your money, and no one communicates. They disconnected my account, but I had a renewal sign. I am getting charged, and no service, email, or call, and no one answers to give me my money back. This is crazy.

Yaya from Marietta
April 5th, 2024

Hello, we apologize for any frustration this may have caused you. This is not something you should come to expect from our team as we pride ourselves on delivering outstanding customer care. We would appreciate the opportunity to earn your trust back. In order to provide you with the best experience and resolve any issues, we will need to take a look at your account history. To do that, we ask that you please email us at CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest convenience, so that we may assist you further.

Gas South Responds May 9th, 2024
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Used car dealers of natural gas

(1 / 5)

  Switched plans with them, ended up with a $150 credit from left over balance from previous plan. Next billing cycle ended up with a $275 bill. Had monthly gas charges and tax added together. Also had $175 on a single line in bill labelled "bill adjustment". Spoke with customer service and was told it was owed for previous months service. Questioned how I have and credit on account balance month before and now it's turned to amount I owe now. Spoke to several rude supervisors, none cared, all explanations were different each one I spoke too. Smoke and mirrors and scam artists.

Stephen from Augusta
February 21st, 2023

Hello Stephen, we apologize for any frustration this may have caused you. This is not
something you should come to expect from our team as we pride ourselves on
delivering outstanding customer care. We would appreciate the opportunity to earn
your trust back. In order to provide you with the best experience and resolve any issues,
we will need to take a look at your account history. To do that, we ask that you please
email us at CustomerFeedback@gassouth.com or call 866-762-6427 at your earliest
convenience, so that we may assist you further.

Gas South Responds March 17th, 2023
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Billing system error

(1 / 5)

  Gas south had a system error where the payment process never reached my bank and gs charged me twice for declined payments and late fees. My bank verified no such charges came thru. Yet gs charged me $70 of bogus fees. They are thieves and liars!

Unhappy customer from Smyrna
November 15th, 2022


Hello, We apologize for any inconvenience, and we would appreciate the opportunity to review your account to determine what caused your payment issue. We want to help you. Please call us at 866-762-6427 as soon as you are available.

Gas South Responds December 9th, 2022
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Billing system error

(1 / 5)

  I was charged for returned check for an online payment that my bank has no record of. My bank indicated a system error on Gas south end. Gas south will not remove $30 fee. They have a monopoly going.

Unhappy customer from Smyrna
October 26th, 2022


Hello, We apologize for any inconvenience. We would appreciate the opportunity to connect with you and review your account to determine how we can help. Please call us at 866-762-6427 as soon as you are available.

Gas South Responds December 9th, 2022
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Don't switch

(1 / 5)

  We have AGL pipes. We have NOT moved for 10 years. Switched "service" from Xoom to Gas South. They charged a $60 connection fee on the first bill. Very scary. Sleepless night. Still don't know how this will end because service is in wife's name, she is at work, and they won't talk to me. Don't buy!

Tom from Cumming
September 16th, 2022

Hello Tom, thank you for sharing your concerns. The $60 fee is a one-time fee to establish the account. We would appreciate the opportunity to connect with you and review your account to determine how we may assist. Please call us at 866-762-6427 as soon as you are available.

Gas South Responds December 9th, 2022
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Do not choose gas south

(1 / 5)

  Update 1/9: Was told repeatedly could not over me lower than $0.63 per therm for my contract expiring the 31st. After making me feel like I had no other options and renewing, now they're advertising $0.59 and $0.63 rates. STAY AWAY from this company.

Update 12/23: Have had over 10 emails with them. They will not price match other companies low rates, and they have higher service fees than other companies in area. Plus, my last email I asked a question and got a response saying they had renewed my plan!?

UPDATE: Emailed the email they said below on 23rd, no response..

We loved Infinite Energy and now it has clearly been bought out by money hungry individuals. Not looking forward to finding a new gas company when our current rate from Infinite Energy runs out in December. The prices from Gas South are outrageous. Shame on you.

Reviewer 2 from Marietta
January 9th, 2022

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