“ I moved out months ago and forgot to transfer service so got hit with a massive bill. Zero attempts to rectify this when I inquired about it. Most companies try to help their customer when theyve made a mistake ”
“ I have worked with the infinite energy, and I was satisfied with them. But when it comes to renewal, my agent changed to different company because I have better rate. However, gas south cancelled transferring, and they charged me three times more than I used to pay. My agent asked for credit because it is gas south was involved, but they rejected it. I will pay for what gas south charged, and I will never work with gas south in my life. ”
“ I had never had issues with utility companies until I had trouble with gas south. After leaving them I swore I would never do business with them again. Then Gas South bought my existing energy company and the underhanded tactics were started. I had a season plan with bills around 130. My final bill jumped 400 dollars. When I did not pay immediately, my gas was disconnected (it was scheduled to be turn off at this time) and I was charged additional fees. I was told by there legal department I had a final amount. I paid the inflated final amount. two days later I was sent an additional bill and I am still being billed. Gas South is a terrible company. ”
“ our gas bill dramatically increased, we called to find out why, they said we hadn't returned a post card. we had however. we paid hundreds of dollars additional, they said they would adjust the rate. they didn't. we called, they wouldn't adjust and demanded an additional $600 to terminate their service or they would ruin our credit. thief's? you make the call, those are the facts. ”
“ I just moved to Georgia and after a few weeks they cut my gas off without any notice at 7 oclock at night. I have kids in my home and we didnt have any hot water or gas. When I called the emergency they telling me they cant turn it back on because I dont have an account but when I moved in they came and turned it on ”
“ Watch out for this company......very low introductory rate that goes sky high after 1 month. Avoid them. Bad customer service and no ethics. ”
“ Turned my Gas off the day I payed the bill , had to wait 2 days for them to have availability only for the day of I get a text saying they have arrived I open my door and see no one , 20 minutes later I get a text saying they left and cant come back , no knock no anything and my ears are good Im fairly young and was watching no TV , I called Gas South and they reached out to Atlanta Gas And was told the worker said he knocked 3 times loudly smh !!! I dont understand what would make people lie for ...DO YOUR JOB! , so now it is Friday & I have to wait til Tuesday in 40 degree weather until someone comes again because they refuse to make it right and come back smh ”
“ At the end of the contract they doubled my rate per therm. I did not receive notification of the rate increase until I received my bill. I found a new gas provider today. Gas south is the worst! ”
“ Unfortunately I'm stuck with them my experiences have been mixed I'm a single father with 3 children living in my home and living in this pandemic has been tough on everybody, during this time gas south has disconnected my service 3 times forcing me to pay the entire balance which forces me to not be able to pay either part of my rent or buy less food, I have had only one experience when they actually helped, just got off the phone with customer service and she put me on hold so long I had to hang up, I think they know that you can't live without so they don't really care. I pray that none of my children get sick before I can get my service restored ”
“ I suggest that you avoid using Gas South my experience with them has been costly and unpleasant. ”
“ All I have to say is, they don't honor their words nor do they honor their contract. DON'T DO IT!! As a customer you mean nothing to them.....don't do it..... ”
“ After 4 years of service I moved to a new location and that's when the nightmare began. I spend three months trying to get the company to stop billing my account. I had letter and all the facts I needed to get the service ended. Three months later- I lost track of how many hours- I finally got my deduction stopped. Unless you have hte pateinfe of Job go elsewhere. ”
“ IN December of 2019, my wife had emergency surgery leaving me to handle our domestic bills. Reviewing the Gas South history, I learned they had been charging her the highest possible rate for over TWENTY (20) YEARS. They offered a $700.00 credit. I advised them to keep the $700.00 for it was worth that to never hear from them again. Just finished our first year with Scanna, no complaint at this point. ”
“
I renew my gas plan at the end of November. On Nov. 3, 2020, Gas South gave me a rate of 44 cents/therm for a fixed rate plan. I compared prices using the PSC rate publication and called various companies. When I decided to remain with Gas South, after many years as a customer, they refused to honor the rate they gave me. They do not contest that they gave me the rate. They simply said that they can change their offers at any time.
They did not tell me that the rate was only good for the duration of the phone call.
This is an abhorrent business practice, and I urge all consumers to beware of Gas South. This company did not disclose relevant information to customers about its rates.
I live in Stone Mountain, GA. I was a customer of Gas South for at least 16 years. ”
“ I lost my credit card and contacted Gas South to change the payment method through my Bank Account. On May 15 I got an email confirming that payments would now be coming straight out of my bank account. Then I got a letter (not an email) dated May 22 advising that they couldn't process the $33.41 check payment received on May 15, 2020, and that my new balance would include a $30 returned check fee. They advised I'd have to pay immediately to avoid being disconnected. I went into their Manage.GasSouth.com site immediately and paid $120 to cover the supposed overdue payment, returned check fee and anything other fee you might decide to add on. And again I signed up for auto payment through my bank account. The overdue matter was a mistake made by Gas South, but, do you know what, I didn't feel like arguing, but instead will change to another company and tell all my friends how how handle business. The lost card had also been used for other auto monthly payments, but those companies emailed me and were paid immediately with no fine or made up fee. Your Customer Service sucks. You can keep the $30. Maybe give it to some poor soul who lost their job through the Pandemic - fat chance. Your acting like a dictatorship, you thoughtless people. ”
“ So they cut of my gas with out disconnection notice on yesterday and want be able to reconnect until Tuesday. Please please stay far away from this company they don't care about their customers. I wish I could give them the lowest grade possible because they are just that pathetic of a company ”
“ A faithfully customer with Gas South for over 10 years, living in the same house. In December 2019, Gas South sent a bill to me for $300.00. When contacting Gas South, I explain that the property is empty and has been empty for 6 months. The property has been on the market to sale. Prior to leaving the property, I turned water heater pile light off, the oven pile light is turned off, the heater unit in the artic is turned off, and the control on the wall is off. Please explain to me how the bill is $300.00 for one month in a empty house. Gas South Customer Service stated that they still charge for gas transferring into the unit. I told them to cut the Gas Off. The Customer Service Representative stated they would be GLAD discontinue the service immediately. ”
“ 6 hours waiting for technician with no phone call. Could only light one furnace because they didnt bring a ladder. Called to ask for a return visit to relight the other one and was told lighting the furnace is a courtesy. So why the heck did I sit there for 6 hours waiting on a bozo with a lighter. Absolutely ridiculous ”
“ They will try to get you to sign up with a good price. But their system requires you to over pay by hundreds of dollars over the course of your term that they will "send back" once you've finished using their services. They never send the money back. Whatever "rate" they give you, their little program will get about 2.00 a therm out of you. Which is double what you should be paying. This company is predatory and deceitful, please seek gas services elsewhere. ”
“
EXTREMELY sleezy company. No warning that our fix rate was about to expire, and when it did they jacked out gas up from .51/therm to $1.22/therm, over $100 more on our monthly bill. We WERE loyal
Customers, never missed a payment, and have been with them for over a year, but they let our fixed rate expire and then inflated our gas prices by almost 3X. This is a complete Scam used to take as much money from their customers in a short period of time as possible, until you physically call them and ask them to put you back on the fixed rate plan. No one should do business like this. We will be cancelling our service through Gas South as soon as this 12month period is up. Very shady, very slimy. ”
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