Georgia Natural Gas® - Company Information




About Georgia Natural Gas®

Georgia Natural Gas® Logo

PSC#:

More Georgians depend on Georgia Natural Gas® than any other gas marketer to provide natural gas to their homes and businesses. As a Georgia-based company, GNG has been serving its local communities since 1998. Because natural gas remains their only business, they have the experience and know-how to deliver outstanding customer service, savings and ease of account management. At GNG, they know you have a choice in your gas marketer. That's why they're committed to offering exciting deals for new customers and ongoing loyalty rewards to existing customers - simply for paying your gas bill! And because they strive to make their natural gas service the most convenient, dependable and customer-focused you can find, the result is peace of mind with your choice in marketers.



Georgia Gas Savings Score:


( 4.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Georgia Natural Gas® Customer Engagement

249   Reviews

102   Replies

Response Rate:
40.96 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Georgia Natural Gas®




249 Reviews and 102 Replies for Georgia Natural Gas®


Natural Gas

(5 / 5)

  My agent was very helpful !!

Great agent ! from Stone Mountain
March 9th, 2021

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Great

(5 / 5)

  It is great

Richard Hightower from Rome
February 19th, 2021

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Very grateful for Jamal!!

(5 / 5)

  Very Awesome Service provided!! Jamal went above and beyond! Upon arrival Jamal knocked and got no answer being that I was bathing and my gf stepped out.. She advised me that he was awesomely pleasant with such genuinely good and professional energy upon advising her he had already completed the call. She said he immediately advised he would call to have us rescheduled and he will be right back. Without a doubt immediately after finishing at a nearby unit, jamal came and provided the quick and efficient service. Jamal was very knowledgeable and informative. His proactive thinking, problem solving skills, as well as his consideration for customers will take him very far and makes him a great asset to your team.

T.Lewis from Stone Mountain
December 13th, 2020

We are very happy to hear about your positive experience with us and with Jamal! Jamal went above and beyond to provide superior customer service. We would be happy to forward your feedback to Jamal as it is well deserved! Thank you for your business.

Georgia Natural Gas® Responds January 19th, 2021
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Good Company

(5 / 5)

  Easy to change over!

Great Company from Canton
September 15th, 2020

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WONDERFUL JOB BY JAMES SMITH

(5 / 5)

  This guy mr. James smith was so wonderful and caring we need to have more guys like him in this world... That is just so sweet and caring for people.. I give him more than a 100% ... He work out here in the rain for me and my kids... I can go on an on about him.... He is a very good and a good sense of human also.. Lol... He really need a raise and atlanta gas really need to keep him on.... I over love his sevice and he is very excellent with his work... I just want to thank you mr.James smith for you hard work and for today... This is one of the reason i am going to stay with atlanta gass because or him...... 5 stars... And 2 thumbs up.... Great job...

James smith from Macon
February 28th, 2019

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Great Service

(5 / 5)

  We received great service when we moved in our apartment. We fell behind one month and the service was disconnected. The bill was paid and service was restored asap. Everyone is friendly with great customer service.

Aaliyah from Atlanta
March 19th, 2017

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Great

(5 / 5)

  I have been using Georgia gas for almost 3 years and hAve never had a complaint. Good meter readers. Nice Customer service reps as well. Keep up the good work.

Dustin from Athens
March 15th, 2017

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Very nice

(5 / 5)

  They are very nice. Had to call a few times with questions and they walked me through step by step. Will recommend to family.

Kk from Athens
March 15th, 2017

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Great Company

(5 / 5)

  Great company, nice prices, and very professional!

C.Moore from Atlanta
December 31st, 2016

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Good price

(5 / 5)

  Price is always right

Kellyd from Dallas
December 29th, 2016

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Never had a problem with them

(5 / 5)

  Well, I had to look at my monthly bill to see what gas company I had. In having to do so, clearly I haven't had any issues to where I needed to contact them. In summary, nothing to complain about with Georgia Natural Gas ®.

Andrew from Roswell
December 14th, 2016

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Just starting

(4.8 / 5)

  GNG was quick and efficient getting me set up. I haven't needed to use gas yet, but I feel ready for winter when the time comes.

Gerry Martin from Macon
June 29th, 2022

We wanted to thank you again for taking the time to provide feedback on your experience with our company. We appreciate your business!

Georgia Natural Gas® Responds June 29th, 2022
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GNG Great

(4.8 / 5)

  My experience with GNG has been excellent. Communications were accomplished via email and that made the process easy!

DeHo from Decatur
April 16th, 2022

We wanted to thank you again for providing your feedback with our company. We appreciate your business!

Georgia Natural Gas® Responds April 18th, 2022
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New customer

(4.8 / 5)

  This has been a very good experience so far.

Transferred customer from Loganville
October 19th, 2020

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Straight forward but easy process

(4.8 / 5)

  Customer service was polite and detail with explaining the process. Also they provided pricing and options for my situation which work out perfectly for my family and I. I have no complaints. Overall 5 stars for clarity

Keosha J. from Lithonia
January 13th, 2017

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Great Service

(4.8 / 5)

  We have never had any issues with our natural gas provider and would say the service we receive is great. Sometimes it takes a bit to get through on the phone but once you do they are friendly and helpful. The pricing has been great for my family.

Teresa Myers from Atlanta
October 11th, 2016

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Georgia Natural Gas ®

(4.8 / 5)

  During my time using this gas company I had an excellent relationship with them. If I had any issue they were on it really fast to help fix the situation. Overall it was a good experience

Donna from Atlanta
October 3rd, 2016

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Friendly and easy to work with!

(4.8 / 5)

  Georgia Natural Gas ® has been good to me since I started using them in July. The wireless gas meter is great and spot on every time and able to be verified using my own equipment. Georgia Natural Gas ®' billing has been VERY straightforward and easy to understand.

ZombieLinux from Decatur
October 2nd, 2016

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I'm going to be COLD

(4.6 / 5)

  Gas prices are getting so high. I know I will be cold, I'm cutting my heat way down and layering up my clothes~

Laura from Rome
January 24th, 2023

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Returning customer

(4.6 / 5)

  GNG was a easy and rewarding switch. I've used GNG in the past and was glad to return when available.

Henry from Canton
October 4th, 2022

We wanted to thank you again for taking the time to provide feedback on your recent experience with our company. We appreciate your business!

Georgia Natural Gas® Responds October 25th, 2022
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