Georgia Natural Gas® - Company Information

“  Been with GNG for 15 years. I had a fixed rate when I signed up and never received any notices to renew or change. I was confused that my bill was going higher and higher each month and decided to check out other companies. On April 15 I called Scana and was given a lower fixed rate and signed up. On April 16, I received an Email from GNG offering a lower per Therm and 12-month Fixed Plan IF I stayed with them as they had received a request from Scana for a switch in providers (Scana uses their pipelines). It was only then that I found out I was on a varible rate! I wanted to stay with GNG so I called GNG because I didn't want to change after 15 years and customer service stated I didn't have to do anything like calling Scana because my service would not start with Scana until May 1, 2018. Mind you, Scana had already contacted them. I decided to call Scana anyway. This was on April 20. Scana said they couldn't cancel my order because it had already gone in. May 21, I received a bill for $100.00 cancellation charge from GNG after she knew FULL well before she took the order I couldn't cancel with Scana.GNG is shabby and treats their customers like puke. The State of Georgia does not have a Utility Commission for grievances so they do what they want to customers. Now I am paying 2 GAS Bills per month a budget reconciliation bill of $800.00 from GNG and regular billing from Scana. Never missed a payment in over 15 years and I feel like they took me for my $100.00. Will never EVER deal with them again. Their customer services rep. need to be told it's ok if they don't know the answers to questions. They act as if and tell you anything and the customer loses in the end. They misled me and I feel it was on purpose. GNG KNEW on 4/16/2018 that Scana would not cancel my service when I entered service with them and the Customer Service Representative lied about I "didn't have to do anything" when I asked specifically if I should cancel Scana service! I know what was said to me! ”

“  Ive been with Georgia Natural Gas ® for over 20 years. 2 years ago I got into the guarantee billing program after two years of being in it instead of automatically renewing they did not. They said I was supposed to call but they didnt tell me that when I was on the phone with them. My monthly bill got up to $237 then I called to try to get some help with getting back into the guaranteed billing program But I still had to pay that bill plus more because it takes one to two billing cycles to get back in. So even though you might be a long-time customer and theres nothing they can do to help me and so Im switching companies.
You try to do things to make things simpler. If it was something you subscribe to your automatically in until you call to end it but not in this case so that seems to be a way that they can try to get more money out of you if you forget to do that. ”

“  I made a mistake in trusting Ga Gas for my new service. I ordered the service, then they gave me eight hour window for me to wait for them to turn the gas on. I contacted the other Gas Marketers. They told me their time window is only two hours.
I have phoned three times trying to get to someone who will give me an approximate time-within two hours-of their arrival. No one show respect for us and give me an approximate time. After three phone calls, they are still only giving me an eight hour window.
Next time I get service, I will hire a different Gas Marketer. Georgia Gas has been very disrespectful. If I told a customer of my employer I couldn't give them a time within two hours, I would be fired. Georgia Gas doesn't respect their customers. ”

“  GNC is scamming customers. They offer a good price to lock for 12 months, but then quietly switch to variable price which is 3 x times more. And then claim they sent multiple reminders and refuse to work with you on any payment arrangements or mitigation. Only solution is to pay they bill or end up in collections. ”

“  On seasonal billing. Notified gas company that I had credit of $560 to be applied to account in addition to $200 paid. In the Winter still cut off service. Instead of returning payments to Partnership for Community Action company reconnected service and billed for unnecessary charges. Upon request to turn seasonal see off Representative STILL wants early termination fee EVEN THOUGH IM ON SEASONAL BILLING. WORST COMPANY WILL NEVER USE COMPANY AGAIN. ”

“  I signed up for a fixed rate. Then they told me it was only for two months (8 months after I signed up). By the time winter hit, they had me on a variable rate with bills going well above $400 and $500. I asked for proof this is what I signed up for and they were unable to provide any proof. They also refused to adjust my previous rates. They have no issue taking advantage of a young family in these horrible times of inflation. I can't believe they are even in business!! ”

“  I freshly moved into my first apartment and they tried to CHARGE me for an apartment I didnt even stay in. On top of that I paid them $169 literally last month and they took it upon themselves to add that to the apartment I NEVER lived in. So now Ive paid for a place Ive never set foot in and Im behind. THEN they cut my gas off due to none payment when I CLEARLY paid 169 last month they TOOK my money and paid for another apartment WITHOUT consent. TERRIBLE YOU ALL ARE TERRIBLE ”

“  GNG is the worst company Ive had the displeasure of working with. We signed up for a promotion and the billing never matched the promotion price.
The website is very difficult to navigate and even more difficult to get into. Every time I login Im told the info is incorrect and then I am logged out. I havent been able to get it the last week with no help from customer service.
I made my last payment on the 27th and my gas was just shut off yesterday, the 20th. I received no bill, no email, no phone call or no letter in the mail from GNG. No notice or even a bill from them. When I called customer service they had no explanation for me other than to tell me that it would be 3-4 days until a technician could be out to turn it back on. So here I sit with no water or stove for 4 days because of the incompetence of this company as well as lack of communication. The company is inhumane and unprofessional. I highly suggest doing your research and using a different company. Do not use GNG. ”

“  I had signed up for their service for the typical 1 year contract at 65 cents per therm. Had auto bill pay setup so was not checking my bill as well as I should every month, but it was usually the same so I was not diligent in checking up on the bill.
My annual contract ended and they decided to bump me up to $2.09 per therm and this happened to be in the winter months and I was hit with a heating impacted bill of over $300.
Will never trust GNG ever again. ”

“  For your own sake, please do not use this provider. There are others that will not treat you the way I have been treated.
I sold a building in 2022, and Georgia Natural Gas Refused to turn the gas off. First , they could not find the account.
Then, they found they account and refused to turn it off. They said they could not find the gas meter even though it is next to the front door.
Then, I stopped paying the bill, and they somehow immediately found the gas meter to turn off.
Then, they refused to give me more than a month free, so I had to pay the bill for 17 months.
I have wasted tons of money and time dealing with Georgia Natural Gas, and I hope nobody has my experience. ”

“  Worst experience ever this company will scam you and trick you into a bs plan that will cost you in the long run. ”

“  I got billed for 577.29$ for last month and 489.42 for this month, which is a complete robbery and cheating from GNG.
I called and asked to change my plan to .59$ from last month but they are saying it will take 2 or 3 billing cycles.
i accepted the initial 577.29 but this new bill even after complaining is not acceptable and I have no way to pay this ”

“  Took weeks of phone calls to get details sent. Never again ”

“  Very unhappy and frustrated because of billing and deposit amount. Portal says no deposit when I applied but I am charged. Received a shocking bill as welcome ”

“  GNG company representatives fail to be forth right about all of the programs offered by GNG to have customers pay higher therm rates. Furthermore, when supervisors are to research the matter, the research is biased and fails to notate the practices of the Representative. This was my exact experience. These companies are greedy and predatorily in consumer practices. ”

“  When ordered service, price per therm not as quoted, billing is a mess! Make prompt payments (send check before or by due date), GNG does not cash check or credit account for up to 2 weeks after payment . Shows I have balance due, then catches up and adjustment made to next month for "overpayment", but new bill doesn't reflect it, so I overpay on next month and then back through the circle again. I do not nave this issue with any other providers I have. I've contacted customer service 3 times and it's very clear they don't care and don't want to help. Some to the point of rude. I plan to switch to another provider. ”

“  Waiting for refund check for over 5 weeks. Called customer service doesn't know what's going on. May send another refund check will take up to six weeks. Outrageous. ”

“  I purchased a new HVAC system and want to test the gas line flow to the HVAC and verify if my new system is able to light the gas unit and see of it safely heats. I want to remove the lock and unlock the gas valve for a brief test. I'm told there is a service charges in the amount of $60.00 to preform this task. I find that this is an absolutely unreasonable and an outrageous fee to pay for this service. I want to run the gas flow for 10 minutes and run a safety check. People purchase new HVAC systems every day and need to check their systems. This is yet another example of GNG nickel and diming charges that consistently drive customers crazy. Additionally, your telephone connections are third world and very bad connections. I can't even hear the representative because the sound quality is so poor hearing nothing but static and pixilated sound and after three bad calls I just gave up. This is also really annoying. Another example of cheap and inefficient service making contacting GNG not easy and reliable for customers. GNG should provide a brief unlocking service to customs as a free service once every two or three years. Removing the lock and turning on the gas flow for 10 minutes so as to verify the safely and function of my new HVAC system seams little to ask of a public utility. ”

“  I do not want service to start on 6/12/23. I want service to start on 7/1/23 as indicated in your information would happen if I signed up before 6/19/23 that service would start on the first of the following month. ”

“  They force you to choose a plan that puts you in a two year contract that comes with a $200.00 fee if you choose to go with another company with a better rate!!! Be very careful what you accept when the plan youre in ends!!!! Youre basically locked in forever with these people! and I had been a customer for many, many years! ”