How to find the Best Low-cost Natural Gas in Alpharetta

Very satisified as a new Georgia Natural Gas customer

“ Georgia Natural Gas met my expectations from signing up as a new customer to having a technician turn on the gas and inspect my water heater. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

constellation gas easy and cheap

“ The experience with constellation was so easy and simple. They had very competitive rates (lowest when I signed up) and there was literally nothing to do once I signed up. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Very good and convenient

“ great experience ”

---

Constellation responds November 9th, 2020:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Service feedback

“ I was a previous customer of Scana Energy, so when my current supplier didn't offer me a competitive rate, I came to Scana and was offered a competitive gas rate with no hassle timely transfer back to Scana. ”

---

SCANA Energy responds June 17th, 2019:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great customer service

“ It was quick and easy to set up new service. The representative was knowledgeable and friendly. ”

---

Constellation responds September 17th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Georgia Natural Gas ®

“ As a first time renter, getting my gas set up through Georgia Natural Gas ® was quick and easy. Although I cannot really speak on the pricing since I have nothing to compare it to, they have been very easy to work with and my bills come in at an affordable rate each month. Overall, I would recommend them to anyone looking for a gas provider. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

can't access your website

“ Still, I do not have access to your website. Even though I received an account no. When I asked why, he said he could not access the website until the first payment was made.
I don't understand a little bit. ”

---

Georgia Natural Gas® responds January 30th, 2024:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Infinite energy review

“ I called to establish residential service for my home.
I made only 1 call and the young man was able to answer all of my questions and provide alternatives as well.
Very professional, friendly, and informative.
A truly professional company not just worried about the bottom line, but also concerned about providing world-class customer service! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great rate but really hard to get ahold of customer service

“ After signing up on-line I received an email saying "something went wrong, call us". After about 4 attempts to get through over several days I finally got a helpful person who basically said "that's strange, everything looks OK and the order is being filled". How will I know if it goes through? "A bill will be sent to your address." A month and a half later I got a bill (and two closing bills for the same final amount from the old company - but that's another story). I would have appreciated a welcome letter showing what I had signed up for and when it would all start.

I called 2 more times to check on the progress before the bill arrived and have no problem with the customer service people once connected. They were helpful and courteous (although it seemed they were struggling a bit to get information on their end - maybe their computer system has issues). BUT, each time it took multiple attempts and long waiting periods before I finally got through.

I've never before had this much trouble getting through to a gas company's customer service department.
I do hope the bills are accurate each month but I'm a bit nervous about it. We'll see how it goes.

During the process I was quite ready to give up on the good rate just for some closure on what was happening. I had a bet with a friend that it wouldn't go thru after all and would have to look for good rates all over again. I gladly lost that one because trying to get good information on the true cost of gas is like the fear I felt on the first day of advanced Trig. I dropped that. ”

---

Constellation responds September 26th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Setting Up Account Difficult

“ We have had Scana previously, but opted for another marketer with better pricing. This contract year, Scana had better pricing so we changed. Since I keep our credit frozen through all 3 major providers we were told we had to unfreeze and were given a number to call which we did. After at least an hour and two calls, the credit was unfrozen for 24 hours. Apparently Scana missed the window and we were told they would not open the acct. I just said I am not going thru this again so I didn't. The next billing from the old provider was $6.00 which said that we would get a bill from Scana which we did. There was zero communication. ”

---

SCANA Energy responds November 5th, 2019:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

They will nickel and dime you on late and disconnect charges

“ Once you are late with a payment for a day, they will put a $10 late fee on you and send you a letter in the middle of the billing cycle and if you dont pay their $10 late charge immediately, they will put another $10 late charge, and then send you an intent to disconnect letter for which they will charge another $10. This is ridiculous and on a boarder with harassment. I will disconnect from them as soon as my contract is over! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

To Costly

“ I took the Gas connection two months back and this month we received bill of 140$ and I feel this is too high for a single family home.

The usage is around 100$ and I got a charge for another 40-45$ of maintenance fee which I believe is too high ”

---

Georgia Natural Gas® responds February 12th, 2021:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :