How to find the Best Low-cost Natural Gas in Athens

Easiest way to save money

“ The Georgia Gas Savings website is great.
You can find listings of all the gas providers in your zip code and their current prices per therm so you can compare all options in one place. Not only does the website show the price per therm it also shows you the different pricing per length of contract, i.e. 6, 12,18,24 or 36 month terms along with the range of monthly additional fees. Once you choose the plan and provider that is right for you all you need to do is click the link and you can sign up with your new provider instantly. If you received notice that your current contract is up and your cost of gas per therm is sky rocketing, do not wait go to the Georgia Gas Savings website and choose your new provider to start saving your hard earned money because you will find cheaper options than your current provider is offering you to stay with them at Their new price per therm. ”

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Georgia Natural Gas® responds April 17th, 2023:

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Great

“ I have been using Georgia gas for almost 3 years and hAve never had a complaint. Good meter readers. Nice Customer service reps as well. Keep up the good work. ”

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Very nice

“ They are very nice. Had to call a few times with questions and they walked me through step by step. Will recommend to family. ”

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Excellent Customer Service. Period.

“ Fireside Natural Gas provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever. ”

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It's a fine natural gas company.

“ I think they are fine for a natural gas company. Our bill can be expensive in the winter but that's to be expected. Natural gas isn't my first choice over electric but they are good in a pinch. ”

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Pay attention to fees

“ Watch out for hidden "customer service" fees. Our fees, not made obvious when signing up for a great per-therm rate, amounted to well over half of our natural gas costs from Infinite Energy. Very glad we made the switch - other gas providers happily cover the extortionate cancellation fee. ”

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Poor business model

“ I scheduled an appointment to have my services set up. I was prompted to pick the time-slot during which I was available (morning or afternoon). After scheduling the appointment for the morning I was told that they don't have time slots and that a technician would come by between 8am and 4pm. This required me to take a full day off work in order to meet them.
On the day of the appointment when I called to see if they could narrow down the time window, I was told they have no way of narrowing it down. I then asked if the technician could call on the way to my address and was told that they could only call when they had already arrived. This is a poor business model for a company that wants to start and maintain customer relationships. ”

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My bill increased 100% - GNG charged me three times the advertised rate

“ Do not give this business your money.

I have been a customer of Georgia Natural Gas sinve October 2020. I signed up for the fixed rate "Guaranteed Plan" for convenience sale. My usage has remained the same on average this entire time but my bill increased 100% from November 2022 to December 2022. I am being charged almost three times their advertised contract rate. They automatically renewed my contract before I saw the increased bill so I can't switch to something more affordable without paying a $150 early contract termination fee.

This is reprehensible price gouging. I have filed complaints with the Better Business Bureau and the Georgia Public Service Commission. ”

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Run Away

“ Today the kicker was when I had to renew my fixed gas contracts with Georgia Natural Gas ® for my home and business because the 12 month fixed contracts end 5/31/22 with Georgia Natural Gas ®. I called today because they sent me a notice ( several times at the start of April and every day this week) stating its time to RENEW for the next 12 months. Not only did the rate increase 25% more, but they are starting my new rate today not after 5/31/22 when the old contract ends. Then after i confirmed the contract and its changes, I was told the fee is effective immediatley AND there's an EARLY TERMINATION FEE of $100 per account for changing contracts. The first person told me if she wrote a note they MAY waive the fee. She also said she was going to send me emails for both confirming our conversation. I was also told at 1:00pm she was sending those emails to me. Of course 5 hours later, no email. I called back at 545 pm and I was told by yet a different agent, that it is the policy of Georgia Natural Gas ® to charge the termination fees and raise the rate on the day you renew the contract, and not on the day the old contract ends. I asked was I supposed to wait until the June 1 after it expired to renew? Why did you send me emails daily? Why did you not tell me this before I accepted a new contract and you dropped the 2 others?? Then i would have had to wait to change from the variable rate which is > 35% more than I already pay per therm. It takes hours to get them onthe phone and do this and i guess they expect us not to work and take our time off to do this!! NOPE they take $$ and DO NOT CARE!! And now I'm locked into 24 months more or Ill have to pay $200 per account to change it!! OMG!!!!!

#corporategreed #overthis #greedy ”

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Georgia Natural Gas® responds May 12th, 2022:

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Shocking endless wormhole of call being transferred

“ I am honestly shocked by this experience. I have been on hold for 2 hr 45 minutes, about every ~20 minutes, a representatives answers the phone and says "how may I direct your call?" To the first few, I explained that I have been overcharged and need to fix my rate. They reply "please hold while I direct your call". To the 4th person I said "please, can you stay with me, I keep being redirected" and she cut me off and put me back on hold. The 5th person I said "can you please help me, I've been on hold for 1 hr and 40min and I keep being re-routed to no one, I feel trapped" she proceeded to the same "re-directing your call" speech. I begged her to stay on the line and she put me on hold while I asked for help. The 6th person I put on speaker phone for my family to hear. Once again I said "I have been on hold for 2 hours, would you please stay on the line to resolve my issue?" and they repeated the "please hold while I transfer you" message.

My family wondered if it could be a robot, and now I am wondering the same thing. I honestly wonder if this is a scheme to break people down. I am extremely disappointed because I have been using GNG for over 5 years, and they didn't used to do this. I really don't know if I will continue with GNG if is how they treat their customers.

I honestly have a very easy issue to address (they convinced me to do a seasonal savings plan where the automatically turn on the gas during cold seasons-they said this was a batter deal than turning it on and off and that I could call to adjust the rate-turns out the rate they are automatically charging me $1.85/therm rather than the .40-.50 cents I typically pay). Instead of addressing this issue they've wasted my time, and the time of 6 representatives (if they are even real people) for no reason.

I can never get these 2.5 hours back. GNG please fix this. ”

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Georgia Natural Gas® responds October 28th, 2021:

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Charged for Months I didnt use

“ I moved out months ago and forgot to transfer service so got hit with a massive bill. Zero attempts to rectify this when I inquired about it. Most companies try to help their customer when theyve made a mistake ”

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the comcast of natural gas

“ see title ”

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Georgia Natural Gas® responds April 28th, 2021:

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