How to find the Best Low-cost Natural Gas in Carrollton

Sarah's Review

“ you folks have been wonderful ”

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SCANA Energy responds December 2nd, 2019:

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Have not seen bill yet

“ So far satisfied ”

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Constellation responds September 17th, 2018:

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High price for okay service

“ Never on time to fix anything if something goes wrong, once the problem is fixed the service is fine, but nothing special for the price. ”

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Gross incompetence

“ I tried to sign up for a commercial plan. The rep signed me up for residential instead. A week later I received a call asking for a call back to correct. The rep left a 9 digit phone number to their line instead of a full 10 digit number. I looked the number up, called and gave authorization to correct the plan. Over the next 3 weeks I received calls to do the same thing 3 more times. After the 4th attempt it seems like things were done correctly. ”

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Absolute worse company ever .

“ Gng is the absolute worse company Ive ever delt with . No other bills have I ever had problems with . Always on time no matter what . Right off from the start setting up with gng the representatives already told me different things repeatability. I just went with it because where I live this is the only available gas company that reaches in my area . The only thing that is connected to gas is my heat everything else is electric . Some how months before even touching my gas I was already getting charged for usage. This month is the first month Ive used the heat and with that being said its way over priced if Im already being charged for nothing . My bill was due on the 9th and due to them never being able to tell me when it is I was 2 days late , the first time I have EVER been late on anything like this . I called to pay my bill and of course payed my late fee which was 87$ ... as well as went ahead and signed up for auto pay to make sure I didnt miss it . I even had an email sent to my phone showing I signed up for auto pay that same day, had my card number taken and the lady took my payment with a thank you so much ms hazelrigs have a great day. Fast forward 2 weeks later and I get on my gng app and it says I owe A WHOPPING 208$ + 55 dollars for usage just within 2 weeks . In distraught and disbelieve I call them and the lady stresses to me that all she sees is the payment I made 1 month ago and kept repeating thats all she sees like a smart elec. when I expressed my concern that my card number was given to one of there representatives and I was told my payment went through but did not she kept repeating herself and said she didnt even see where I started my auto pay .
THEN of course , it never fails I get disconnected or hung up on and had to go through the automotive system and wait time all over .
After about an hour of craziness I get on the phone with a gentleman that confirms and sees where I did in fact start auto pay so I ask him does he see where I made my 87 $ payment . He tells me no and at this time Im completely upset and ready to proceed with setting up an appointment to disconnect my gas . I rather freeze then have to deal with them any longer and scam me . The man tells me he can wave the 200$ which I assumed that meant he would get rid of it due to an error of me not getting notified about another payment supposedly honestly making it up as he was going along. When its all said and done he throws in a couple more things and all the sudden he cant fix it and wont after getting my hopes up he could .
I DO NOT RECOMMEND . Ive spread the word to all my family members as well as close friends including my friend that was with me that heard me make the payment that day and they are positive they will never be joining gng. ”

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Georgia Natural Gas® responds November 24th, 2020:

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What's Taking so long

“ I don't know. I am still being billed by Scana so I don't know what it is like to do business with Constellation. ”

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