Compare Chickamauga Gas Rates

Very Poor Communication and Misleading

“ Signed up for a four month plan for my business. Was told by salesman they I would be notified when the plan was up so I could renew. They never contacted me plus my monthly charge even when I didn't use any gas was 74.00. It went up to 86.00 without notice. The notice came two weeks after it went up. Scheduled a disconnect late in July and was finally turned off first week in August and got charged for the full month of August. Received a late bill before I even got my regular bill. Received four bills in early July, each with different totals. I never missed a payment and have the records to prove it. I was promised refunds and discounts that never happened. Once I dropped service they started offering me all kinds of discounts and restaurant gift cards. Very disappointed in my experience. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Horrible

“ Over the past 5 years I have switched Natural Gas Providers 4 or 5 times. The only time there was a problem was with GNG. They require a site visit which is totally ludicrous. The customer service representatives are nice, but they are absolutely clueless. Each of the 5 times I called I got a different answer. Please note I have had to call five (5) times. I have yet to receive a bill from GNG. I have had to set up an online account twice. My account number has been changed. I have had to set up paperless billing twice. I have had to set up auto pay twice. I am supposed to get a $30 credit for all the problems. Needless to say, I am not holding my breath. I know what rate I signed up for, but I have no idea what rate I will pay. I wish I had selected a different provider. ”

---

Georgia Natural Gas® responds September 28th, 2022:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :