How to find the Best Low-cost Natural Gas in Dawsonville

The best!

“ The whole gas services process in Georgia is difficult to understand. I have had 3 or 4 billing companies during the past 15 years. Infinite made the transition process very simple and that makes me happy! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Mary Hoggins

“ Was not told about $60 fee! Bill for gas usage sooo much higher than my previous company ”

---

Georgia Natural Gas® responds March 31st, 2022:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Gross incompetence in resolving billing/payment issues

“ Currently owed a credit balance. Have been told three times that the check is in the mail. Have not received it. Doubt I ever will.

One address, one house, one gas meter .... three accounts (my former husband, the new homeowners, and me) all associated with the service at one address at the same time.

I requested discontinuation of service on 11/14/17 because House was sold and closing was scheduled for 11/15. Provided forwarding address for final bill. Received a HUGE bill and disconnect notice. I contacted GNG at which time GNG threatened to cut-off service if I did not pay the current amount due by phone even though I did not live there and had paid already. GNG had credited my former hisbsnds inactive acct. instead of my acct. They said they could not debit his acct and credit my acct for the payment; however, that is exactly what they did.

I have been told three times that they would refund my overpayment, but as of today I have received nothing but credit balance statements.

Gross incompetence in accounting practices and billing resolution. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Gas South - still incompetent

“ I was placed with Gas South 20 years ago when the state of GA decided to destroy the cost efficient billing and force everyone to pay exorbitant prices with zero added benefit. We managed to get away from them then. I had expected they would have improved, after all, they are simply a billing company, but no. If it can be messed up, Gas South can do it. I had them for January and returned to my old provider. The only thing I have received from Gas South was a notice that there was an error in approving me. No bills, no email my credit score is 850 with Experian, 830 with TransUnion and 832 with Equifax. I am happy to be away from Gas South for a second time. Even though I only had them for 9 days before I decided to leave, there was zero communication from them, the rep. gave me incorrect information and when I called in to ask a question, the 2nd rep. was not pleasant and did not attempt to be friendly. It was during the course of this conversation I decided to end my association with Gas South for the 2nd and final time. ”

---

Gas South responds April 28th, 2023:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Russ

“ Tried to switch to Xoom. Had to pay $150 even though credit is 830 and am over 65. Xoom used the deposit for account payment instead of deposit. Got an email stating I switched to Xoom. Two months later I had to call them and was not switched, said my application was now outdated. So now gas has skyrocketed and am stuck looking for another company. Xoom are liars and should not be trusted. Even with an acct number did not get switched. Made three phone calls with no help. No one in authority cares. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Service never initiated and no follow up

“ I signed up for a 12 month plan in September. Received confirmation of my order along with notice could take up to 60days to turn over. Followed up and was informed AGL did not take action to turn on Xoom service. Customer service offered I re enroll now at a much higher rate. No assistance or attempt by Xoom to resolve. Cannot recommend this gas service provider---the obviously have systemic issues within CSR department in aquiring new customers. Do not select this company for your gas service!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :