How to find the Best Low-cost Natural Gas in Ellenwood

Discounts that didn't happen

“ I thought we were getting a discounted price for senior rates. Until I researched the rates for senior discounts and notice that it wasn't being applied to our account. I called and they told me that it had been notated on the account but never put into action! That was definitely unsettling for me, since being a customer since 2019. So for at least the past 2 years we've have been what they consider senior age (over 65) and have been getting over charged.... I asked for a discount or credit for over 2 years of being overcharged. Well all they could offer me is waiving the fee for starting the contract over from 2 months ago when it was renewed and not charging me the early cancellation fee. ”

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SCANA Energy responds September 29th, 2023:

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Cool Hearted Group

“ I been with them for years and never missed a payment until 03/05/2020. I lost my wife of 48 years last year in November, who handle everything, so now I'm doing it. I forgot this one. So they turned off my gas. I called them to explain and paid the passed due bill. They told me I have to wait until Monday 03/09/2020 to get it turned back on. It's very cold here and I have no heat or hot water. I could understand if I just missed the payments over and over but this was the first time. I will be writing a letter to your complaint office with CC to BBB, My Mayor, Senator and Congress Person. You should be a shame for what you did. You should not be allowed to do this ”

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HORRIBLE SERVICES WITH LOTS OF ADDED ON FEES

“ THEY DISCONECTED MY SERVICE I PAID THEM THEY NEVER TURNED MY GAS BACK ON SO I CALLLED TO SEE WHAT WAS THE HOLD UP ON RECONECTING MY SERVICE YOU ALL GOT YALL MONEY SOOOOOO?THEN THE LADY TELLS ME TO HOLD AND IT WILL BE 3 TO 4 BUSSINESS DAYS BEFORE A TECH CAN COME OUT,THEN SHE SAID BEFORE SHE CAN SCHEDULE FOR A TECH TO COME I HAVE TO PAY SOME ADDED ON FEES IM LIKE WHAT FEES I PAID WHAT WAS NEEDED SHE LIKE I KNOW BUT WE HAVE ADDED MORE FEES AT THIS POINT IM DONE WITH THEM I WILL TAKE MY MONEY ELSE WHERE THEY ARE MONEY HUNGRY ”

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Georgia Natural Gas® responds February 12th, 2021:

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