How to find the Best Low-cost Natural Gas in Fayetteville

Gas

“ We have been very pleased with our service. ”

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I'm glad I switched to SCANA

“ I switched to Scana and I'm glad I did. They made it so easy and customer service is excellent! ”

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SCANA Energy responds June 17th, 2019:

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Excellent Customer Service

“ I received excellent customer during my switch to Constellation. Your representive Iranda made the transition fast and easy. She was helpful, courteous and answered all my question and concerns. ”

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Constellation responds October 8th, 2018:

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Great

“ Great service. ”

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SCANA Energy responds January 14th, 2020:

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PatofFayetteville

“ Their 2 year fixed rate plan @ 38.9 cents per therm caught my eye and sold me as the best deal out there. Customer service folks were very helpful in getting this set up. Don't forget to ask about $75 Visa card bonus when you sign up. ”

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Constellation responds September 26th, 2018:

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SCANA Scam

“ I believe Scana automatically enrolled me in a plan that renews automatically. I'd never enrolled in an auto renewal plan, even when I'd had an account with Scan previously. In my most recent plan with Scana I enrolled in an 18 month plan. When my plan expired mid year 2020, I remained with Scana even with a higher priced plan because all plans tend to be higher mid year. I'd always changed plans/providers closer to winter, when the best rates are available. I looked back at my enrollment email received from Scana in 2018, and it doesn't mention anything about me being enrolling to auto-renew my plan. Scan claimed they'd sent me mail via US Mail, explaining that my plan would auto -renew. I found this odd given I'd selected email correspondence on my Scana account profile. Scana had delivered my bill each month via email for 18 months, but says they sent an auto-renewal notice via US Mail. Scana continued after the 18 months period to send my bill vis email. When I switched providers in Nov '21, Scana sent me a bill for $237, with an entry of $200 ETF. When I contacted Scana about the ETF they sent me an auto-renewal notice via email. The same auto-renewal notice that they claimed to have sent via US Mail. I'm not sure why Scana chose to stop sending correspondence via email, especially given I'd always received email correspondence - my preferred method as selected in my account profile. In an attempt to resolve the issue, I filed a complaint with the BBB. Scana stated that each bill had an entry on it, indicating I was enrolled in an auto-renewal plan. That's not something I'd look for given I'd never enrolled in an auto-renewal plan. I don't believe to this day that I would've enrolled in an auto-renewal plan. Scana agreed to a $100, no term specified fee to resolve. I made a payment toward the $100 fee and Scana cleared my payment account information, and charged me a $10 late fee because I didn't pay the entire $100. Scana agreed to a $100 no term specified resolution, which I have documented. All I will pay is $100, but again, the late fee for not paying the entire $100 at once, goes to the lacking integrity of this company. Avoid them if possible. It's worth paying a little more. ”

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SCANA Energy responds March 2nd, 2021:

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Service Terms trap

“ it appears to me SCANA deliberately sets traps for customers, to keep customers paying after their contract ends. SCANA attempts to get customers to opt-in to a continuous fixed rate plan, after their initial plan expires. SCANA will automatically enroll you in a plan and then send its customers letters saying they opted into their auto renewal program, and must pay an early termination fee to cancel. I'd steer clear of SCANA. If I can save one person a headache, my review would've been successful. There are many other options...choose one the others!
If a company offers great service and rates, they don't need to set traps for their customers. Customers want to continue doing business with that company, because of its customer centric approach. AVOID SCANA!!! ”

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SCANA Energy responds July 5th, 2022:

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Don't Do It!!

“ All I have to say is, they don't honor their words nor do they honor their contract. DON'T DO IT!! As a customer you mean nothing to them.....don't do it..... ”

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