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Horrible Service

“ The simple truth is that I opted for the pay as you go plan I'm a state employee who is paid semi monthly which is twice a month. informed that to the marketer gas south the representative who set me up stated this plan is ideal for you lied. I received the bill and paid the bill on 12/18/17 The service was disconnected on 01/11/18 called to see what could be done for reconnection to occur paid 232.75 on 01/12/18 was informed service order would be completed 01/17/18 between 8am-4pm no one called to update to show courtesy or came. I called gas south to hold the phone line for 2 hours to be told the next available date is Monday 01/22/18 and I'm not over looking the weather. The coldest days on record single digits this is outrageous on both parties gas south and Atlanta gas and light shame on both and I hope your family's don't have to rely on your service because they would be without. I have been without heat, hot water and the inability to cook food. I have had to buy heaters to try and heat the home which keep tripping the breaker box which blew the microwave had to purchase another microwave so I able to heat water for my family and to top it off microwave food for the duration of this horrible experience just to be told I have to wait and additional 5 days for service to be restored and sorry for the inconvenience this is a reflection on not only the marketer but the distributor as well . Lastly the marketer gas south decides to send me an email to soften the blow yet again failed they couldn't even get my name right they addressed me as Sabrina and my name is Sonya that showed me truly the level of concern so whomever has a opportunity to read this review be mindful of your zip code it might not be a priority to expedite the process in a timely manner. ”

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