How to find the Best Low-cost Natural Gas in Jefferson

Terrible Customer Service

“ Inadvertently missed paying July bill customer service told me to pay the full amount by the August due date. Paid in full two days before the due date and my gas was disconnected on the same day. I called back today and another associate told me that they could disconnect at any point once a due date was passed. Why did two different associates tell me two different things? I could have paid the first associate over the phone but she told me to just pay by the August deadline. Terrible communication and customer care. ”

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SCANA Energy responds September 7th, 2023:

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More Bad News

“ After being on the phone several hours today with SCANA they agreed to waive the reconnection fees for a disconnection that never should have happened. They said they won't be able to reconnect my gas today and can only do that on Friday(48 hours after disconnection). Normally they give a 4-hour window for reconnection and someone 18+ has to be present for the technician to do the reconnection...tomorrow they could only give me an 8-hour window for reconnection (8am-4pm). I will have to miss a whole day of work waiting on the technician to turn my gas back on. SCANA says they will not credit me back for my day of missed work. All of this for a disconnection that never should have happened. The full payment they were requesting was delivered before the time they specified in the notice. Now all this is my problem apparently....buyer beware! ”

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SCANA Energy responds September 8th, 2023:

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