How to find the Best Low-cost Natural Gas in Kennesaw

Constellation Gas

“ Constellation had the best price and the transition was seamless. I may change gas providers annually or as my contracts come to conclusion. I only change when I can find a better price. All the providers I have used have had comparable service and billing policies. Finding the cheapest provider is the challenge. ”

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Great customer service

“ The rep I had was so polite and professional. She is an asset to yalls team. ”

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Constellation responds September 26th, 2018:

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Good Service

“ This service really is great for a gas company. Although there are still unnecessary fees for late payments, customer service is always great and gas isn't terribly expensive. ”

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Bill

“ Lo que no me gusta es que cobran $10 porque pague la factura un da despus de la fecha ”

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Won't answer emails

“ Two days after I signed up I received a promo offer from GNG. I asked (twice) if GNG would honor - NO RESPONSE. ”

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new customer

“ i switched to you about a month and half ago, still have not received any bill, just junk mail about some points system. I had to call to find out what was going on, only to learn you had my 'mailing' address listed as Augusta GA, but the 'servicing' address was correct. Still haven't received anything . ”

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A Company Without Integrity

“ I was billed an incorrect $60 charge last month, which took me a while to rectify, but received an email indicating that it was done. However, this month's bill contains that same charge, hidden on the second page. The first page reflects the credit however, the second page indicates that $60 was brought forward from last month and added to the current charges. No one has responded to my emails about it. And after holding on the phone for 40 minutes, a representative finally answered and hung up on me as I explained that the charge was an error. Georgia Natural Gas doesn't have poor customer service they're completely lacking in customer service. Although I only recently began service with this company, I'll pay whatever termination fee to sever all ties. If you're looking for a company with integrity, look elsewhere. ”

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Expensive

“ Been a customer for a few years, when I started getting notices about better rates, they wouldn't budge on their price which was 30% higher per therm. For convenience, I stayed an additional year but was prepared the next year and left at the next renewal. When when I did leave, they stuck me for an extra $10 which I paid, and then another $10 dollars because it wasn't on time. They don't respect or appreciate their customers and seem to be vindictive if you leave. ”

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Save yourself time and go with SCANA

“ After an hour and 15 minute wait, I got through to set up an account only to be told that the previous tenant at this apartment had a balance. They would not complete my set up until I sent them a copy of first page of my lease with start dates to prove I wasnt previously living in apartment. Why is this my problem!!
I was instructed to wait 24 hours to call back. I called back, waited one hour and 35 minutes to get rep to finish account. This delayed making appointment for set up which resulted in moving in without gas being turned on for water heater. This rep said they should not have required me to send lease dates. I asked to speak to a supervisor, but got disconnected.
Just to check other companies, I called SCANA. Wait time 3 rings and got connected to a very helpful rep. By this time was Friday of holiday weekend so earlier install also not possible, but I wish I had called them first! Would have avoided WASTED time and might have hot water now if I known GNG does not have enough staff to handle phone calls for set up. Ridiculous waste of my time! Also my install window is 8 AM to 5 PM. I asked for confirmation or info about appointment and rep said they dont do that. ”

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Georgia Natural Gas® responds September 17th, 2021:

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gas per therm

“ I got with Ga. Natural Gas back in May of 2018. My price per therm was 38 fixed. When I called them, they said I was on a variable rate and it was 1.59 per them. That's insane. I switched immediately to another company.:( ”

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First time customer about to cancel

“ You are charging more for the monthly fee than described in your ad. You are charging me over $47/month just in pass through charges. This is outrageous. And gas south is also still charging me for service. ”

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Georgia Natural Gas® responds April 12th, 2022:

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Constellation are ripoffs, charlatans.

“ Constellation has a history of ripping people off at the end of contract. They raise your rates and are no longer competitive. Then when you switch marketers, and arrange to change to another, even if you arrange the switch on the contract end date, they try to rip you off with an early termination fee. ”

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