How to find the Best Low-cost Natural Gas in Lithonia

Rating

“ Great experience ”

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Just Energy responds January 24th, 2020:

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Straight forward but easy process

“ Customer service was polite and detail with explaining the process. Also they provided pricing and options for my situation which work out perfectly for my family and I. I have no complaints. Overall 5 stars for clarity ”

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Just Right for My Home

“ The price rates are affordable for my budget. Unfortunately, the customer service is not that great. Long hold times on phone and very rude representatives. ”

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None

“ Not satisfied ”

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SCANA Energy responds February 17th, 2020:

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Look elsewhere, not with GNG

“ Service was mediocre and rates too high. No benefits for a returning customer. Terribly disappointed. ”

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Too high

“ Ive been with scanna since 2008 and my bill has gone from two digit payment to three digit..their explanation is Im being charged to cover what I use in winter ..it summer no Im paying 113 for gas..why its hot who uses heat like that in the summer at 90 degress if I could I find another supplier ”

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SCANA Energy responds June 29th, 2021:

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Poor customer service

“ Been with GNG for 15 years. I had a fixed rate when I signed up and never received any notices to renew or change. I was confused that my bill was going higher and higher each month and decided to check out other companies. On April 15 I called Scana and was given a lower fixed rate and signed up. On April 16, I received an Email from GNG offering a lower per Therm and 12-month Fixed Plan IF I stayed with them as they had received a request from Scana for a switch in providers (Scana uses their pipelines). It was only then that I found out I was on a varible rate! I wanted to stay with GNG so I called GNG because I didn't want to change after 15 years and customer service stated I didn't have to do anything like calling Scana because my service would not start with Scana until May 1, 2018. Mind you, Scana had already contacted them. I decided to call Scana anyway. This was on April 20. Scana said they couldn't cancel my order because it had already gone in. May 21, I received a bill for $100.00 cancellation charge from GNG after she knew FULL well before she took the order I couldn't cancel with Scana.GNG is shabby and treats their customers like puke. The State of Georgia does not have a Utility Commission for grievances so they do what they want to customers. Now I am paying 2 GAS Bills per month a budget reconciliation bill of $800.00 from GNG and regular billing from Scana. Never missed a payment in over 15 years and I feel like they took me for my $100.00. Will never EVER deal with them again. Their customer services rep. need to be told it's ok if they don't know the answers to questions. They act as if and tell you anything and the customer loses in the end. They misled me and I feel it was on purpose. GNG KNEW on 4/16/2018 that Scana would not cancel my service when I entered service with them and the Customer Service Representative lied about I "didn't have to do anything" when I asked specifically if I should cancel Scana service! I know what was said to me! ”

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Customer

“ On seasonal billing. Notified gas company that I had credit of $560 to be applied to account in addition to $200 paid. In the Winter still cut off service. Instead of returning payments to Partnership for Community Action company reconnected service and billed for unnecessary charges. Upon request to turn seasonal see off Representative STILL wants early termination fee EVEN THOUGH IM ON SEASONAL BILLING. WORST COMPANY WILL NEVER USE COMPANY AGAIN. ”

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Ripped Off In Georgia

“ This is by far the worst company that I have ever been with. This was my first time dealing with gas, so I choose Scana, the biggest mistake I have made. They should really be called SCAMMERS. I've only been with them since October 2023, I've been paying the bill in full up until February, so I had a past due balance of 80.00, the bill was due on March 15th total due 285.26, on March 13th I paid the bill in full only to find out that after I paid they turned my gas off. They claimed that they sent me two notices in the mail saying that if the past due balance wasn't paid by March 12th that my service would be disconnected. I never received any notifications, if I had received it I would have paid it. Now I have to pay another 225.00, and I still will be without gas until tomorrow. I told these folks that I'm disabled and in a wheelchair and on fixed income and they still didn't give a damn about me. I'm going to put in a complaint with Georgia Public Service Commission and I hope they they are punished in some ways to make them lose money and for ripping off their customers. I know that I will tell everyone that will hear me don't ever use Scana and pass it on because the first chance I get I'm out and never coming back to this greedy ripoff company. ”

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SCANA Energy responds March 14th, 2024:

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High Rates and No Customer Service

“ A faithfully customer with Gas South for over 10 years, living in the same house. In December 2019, Gas South sent a bill to me for $300.00. When contacting Gas South, I explain that the property is empty and has been empty for 6 months. The property has been on the market to sale. Prior to leaving the property, I turned water heater pile light off, the oven pile light is turned off, the heater unit in the artic is turned off, and the control on the wall is off. Please explain to me how the bill is $300.00 for one month in a empty house. Gas South Customer Service stated that they still charge for gas transferring into the unit. I told them to cut the Gas Off. The Customer Service Representative stated they would be GLAD discontinue the service immediately. ”

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