How to find the Best Low-cost Natural Gas in Woodstock

Best price

“ I loved Gas South but went with the best price. ”

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SCANA Energy responds June 27th, 2022:

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Silence is Golden

“ Smooth as pie. 1 call during the contract term. Asked and answered. Life should be so easy. ”

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Pleased with Constellation!!

“ I called Constellation to make sure I was getting a reasonable rate and they worked with me and were very patient and helpful! ”

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Price Change after Ordering

“ I thought I was getting the cheapest price, but have seen ads for cheaper than when I signed up. Not too happy about this. Service has been fine, no problem there. ”

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SCANA Energy responds November 5th, 2019:

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Changing provider

“ No billing yet. Only one account inquiry no problem. Customer assistance number hard to figure out, ”

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Confusing but still good

“ I signed up on Dec. 23 or something like that. I was told my new service would start the next month. It didnt start until Feb. my bill with my former company was really high but Ive gotten it covered and my new bill will be smaller. I appreciate the eventual help I got. Like I said it was hard and confusing but still good. Thank you everyone that helped me! ”

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Too soon to tell

“ So far since I switched a couple of months ago, I havent had any issues, but I want to see when some issue comes up, how will theybreponse? ”

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Review

“ My experience was delayed as my order thru Georgia Gas Savings never got initiated. I had to go directly to Constellation to establish service. ”

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Some Problems

“ I would like to think my problems were due to employee shortages associated with COVID19. It took a long time for my switch to actually take place, so I had almost 2 months before it took effect. ”

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Late Charges Billed To Ontime Payments

“ Lately I am being charged a $10 late fee on payments made 5 days prior to billing due dates. Been on hold for 50mins trying to reach customer service to resolve this issue. Time to change gas service? ”

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Georgia Natural Gas® responds July 20th, 2021:

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I should have listened to the negative reviews

“ I am a new customer to Xoom. I contacted the company about my first bill I received that was for only 2 service days. Starting 9/1 ending 9/3. They charged me the full AGL base passthrough fee of $28 dollars for only 2 service days. When I inquired why my first bill would only be for 2 days or why they could not prorate/credit my bill they said Sorry. Our system automatically starts new service dates on 1st of each month. Okay no problem, but if they know new service starts on the first why would they have their billing system setup to end statements on the 3rd of each month? This means each new customer gets charged the full AGL passthrough fee for only an initial 2 day service period. Seems like a scam and a rip off too me. They tried to tell me it all had to do with the day the meter was read. Okay fine too, but charging people a full base fee for only a 2 day service bill is unethical at best. ”

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Customer service the worst I have ever encountered

“ Rec'd letter saying I would be billed $4.99 for something I did not request. On 3 occasions I attempted to remove this Greener Life from my bill which I had not rec'd even my 1st bill as I began service on 2/1/2022. If I had asked for it would be free for 1 year, which I did not. The two attempts that I made were 45 and 20 minutes before I hung up. Finally, it was taken care of after a total wait & completion time of 1 hour & 15 minutes. This is unacceptable & I will shop around in 1 year. All this before I rec'd my 1st bill, a good start for GNG. ”

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