Fireside Natural Gas Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Fireside Natural Gas are their plans and pricing, with an average of 5.0 stars, and the order experience, with an average of 5.0 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from CBF Print Solutions

An excellent natural gas marketer

Everyone I spoke with about my request was very cordial and made things easy!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— CBF Print Solutions from Marietta, GA on March 7th, 2022

Most Recent 5 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

An excellent natural gas marketer

Everyone I spoke with about my request was very cordial and made things easy!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— CBF Print Solutions from Marietta, GA on March 7th, 2022

Natural

I really liked that everything was all natural as I like companies that are green. Everyone I spoke with was smart and nice.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Hawke from Atlanta on December 13th, 2016

Amazing company!

Fireside Natural Gas is an amazing company. They are so helpful and friendly and available to answer any questions you have. They are definitely reasonably priced.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amber M from Marietta on November 8th, 2016

Good work !

The first time that I called Fireside with a question, I was very impressed that I actually got a live person rather than a recording. Each time I have called them I have spoken with a knowledgable person without having to wait and my concerns have always been immediately addressed to my satisfaction. It's very rare that you get the high level of prompt customer service these days that Fireside provides. I highly recommend them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Khai from Marietta on September 22nd, 2016

Great service and price

Have had fireside natural gas for about 2 years. Great customer service, low rates.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Abby from Atlanta on September 14th, 2016

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Excellent Customer Service. Period.

Fireside Natural Gas provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Imanuel Hampton from Athens on October 31st, 2016

Fireside natural gas reviews

We use Fireside for our residence and our business. Everything has been seamless so far. Customer service is outstanding. With new options popping up apart from the older standby gas companies, we were happy to switch (after calling about our rates with one of said older companies who we'd been a customer with for years and receiving not an ounce of care about competing rates). The switch was easy. Being a seasonal customer with our business has been easy. Having their service at our home has been easy. Definitely recommended.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Fireside Natural Gas Reviews from Marietta on September 29th, 2016

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No notifaction

Signed up for a gas plan
Was not notified of plan acceptance. I requested acknowledgement no response. I then chose another company and plan come to find out fireside billed me for 1 month gas service and charged me a disconnect fee also .I let them know what had happened and payed 1 month gas bill .fireside then turned it over for collection to and affected my credit rating

I will never do business with them . "Customer be ware"

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John Fountain from Lizella, GA on December 28th, 2020

Horrible Company To Do Business With

I have tried different marketers of natural gas and Fireside is the worst. They were easy to work with initially and cheapest but they charged me variable rates for my gas which were significantly higher than my established rate without notifying me that my fixed rate was expiring. I asked them to refund me the difference as I wasn't notified and they didn't - and turned my account over to collections - which impacted my credit score. They aren't a company I would ever do business with. Run away from them.