Billing Reviews

“  We recently purchased a new home and tried to switch Constellation over. When we renewed our 3 year contract, the sales guy told us that service is transferable if we move and we are guaranteed at the locked in price. After being on the phone for countless hrs, they insist on transferring service to the new home at a higher price than what we are in a contract for. So what is the point of a contract??? After being transferred to many reps, our call was finally escalated to the mgr. We received a call back from the mgr himself one week later and he said we can transfer the service but at a higher rate. We told him that this was not what we were told and was very dissatisfied with this service and will be writing a review. He hung up on us! TRUE SCAMMER action! We could easily just go with another provider but we believe in customer loyalty. Please do yourself a service and use some other company and not Constellation. It was a horrible experience from the getco, from setting up the account for auto pay to billing. ”

“  I am trying to sign up with this company. Originally when I moved into my house 5 years ago it was registered with a bad address. I called the 866 number for Georgia to get it changed in their system. The first guy could not help me transferred me to customer services. It was a bad phone line with an operator with an Asian accent. The phone call did something weird about 5 minutes into the call and I lost the lady but the call was still active. I called back and asked for customer service. The lady told me she could update my billing address. I told her I was a new customer no in their system. She tried to look me up in her system anyway. I again asked for customer service. She then told me she needed to put me on hold. Forget it. This company is obviously micro managing their staff. Not worth it bad computers and staff that do not have the power to correct issues. ”

“  My rate was changed without my permission to the highest rate possible. I went from paying $170 to $876.00 in one billing cycle. They claimed they mailed it to me but I never received it. I was hung up on twice after inquiring. Final got a rep who said she change it back but then said could not change it. Wow! This is par for the course. Stream even turned off my gas and I had a zero balance. Zero! When I called, all I got was an apology and a reconnect fee and was without gas for 3 days. This is a sorry excuse for a company. I was advised numerous times that was being transferred to a supervisor only to be transferred a rep. Fernando, a supervisor said he would switch me back to the original. He said that the bill was wrong and said this is not possible for the bill to be that high. He said he never saw a bill like this, so he opened a ticket. He also said that there was no gas leak and the usage hadnt changed.
I knew something was wrong and had I not called it would have still continued. ”

“  I had been with Georgia Power for nine years on the budget billing/ fixed to help manage cost. I noticed my
Bill had been excessive for the past year. When I called , I found it they had moved me to adjustable rate which led to a $375 bill for just one month as I was told by one of the representatives. I noticed my bill has never gotten under $150 for the entire year thus far. Normally in the summer months, it would drop. How can my bill continue to be o ver $150 when Im not even using gas in the summer? To matters worse when I called in, the first time, the wait time was over 20 minutes, then the rep hung up on me. Called back and had to wait 45 minutes to speak with someone. To be told I am on budget billing , but My bill gets higher based on my usage. When nothing is using gas, but my water heater for the past three months. I will be leaving Georgia Natural after them over charging me. I believe they are over charging due to the pandemic to make up for those not paying. Beware of the switch up!! ”

“  I was renovating a house and had service with them. I set it up online no problem and was signed up for paperless billing. When I sold the house, I tried to stop the service online but it said I had to call. I called and told the operator I needed to stop my service and they transferred me to that department. I waited for 25 minutes and then someone answered. I told them I need to stop my service and and they said they will transfer me to that department. I was mad. Then I waited another 20 minutes and got cut off. I stopped my electric service online in 2 minutes. This is ridiculous. ”

“  I have a large overage in my budget billing. I was told the only way to receive my overage is to come off budget billing. I came off on 3/24. I was told I would receive my overage by check. I received a bill 4/9 due 5/3. GA Nat Gas prepaid the bill with my overage. I called 4/14. Paid my bill on the phone to get.my overage. Was told it would be mailed that day. Today is 4/26, no check. Called them again. Was told it takes 15 days after I called 4/14 to make the request which will then take 3 weeks. Another bill will drop in the meantime and they will credit that bill again with my overage. You see this is a scam to never give you back your money. ”

“  We locked in a fixed rate plan at .49 per therm. Three billing cycles later, they are still charging us $1.58 per therm. So far, this has cost me over $600 more than what we should have been charged. I have called several times trying to straighten this out (I'm actually on hold now, and been on hold for past 38 minutes). Georgia Natural Gas ® is a horrible, dishonest company. ”

“  Yall. I never write reviews like this but it's needed. We have online billing and statements and stuff like that. At the end of last year, 2020 (The pandemic year). 1 month and 2 days into this year we realized our gas bill went up from around $70 to $240.... When we called and ask how.. and why. they said "our plan expired so they bumped us up" to the most expensive plan possible... We said, "how is this even legal." They said "we sent you a letter in the mail.... "It's Feb 2nd and they are making us pay this amount for both months January and February before allowing us to switch back. Yall. Do not go with this company if you can avoid it. ”

“  So called before winter to get some type of fixed (I am 70, live off ss income) got plan change best one was told 12 month fixed piece, sure sounds good. and then the base charge on my bill doubles???? no one can explain why service for pipes, run of gas changes every month, base price almost doubled, called them they tell that it is not them that charge that can't help you call other company. other company says sorry we don't do the billing can't help you??? so they can't help, I gave customer service 1 star because I spoke with different people one of them I would give a 4 she tried really hard to help. ”

“  Georgia Natural Gas ® is a terrible company that redefines words in their contracts to change their common meaning!

"Effective date" has nothing to do with the rate which may take 1-2 billing cycles to be "reflected" by which they mean to actually start. They will not adjust the interim charges to "reflect" the "effective date" like any normal company.

Instead of changing to a better rate, walk don't run to a competitor as they will switch you over to the new rate much, much, more quickly. ”