Billing Reviews

“  After 4 years of service I moved to a new location and that's when the nightmare began. I spend three months trying to get the company to stop billing my account. I had letter and all the facts I needed to get the service ended. Three months later- I lost track of how many hours- I finally got my deduction stopped. Unless you have hte pateinfe of Job go elsewhere. ”

“  There billing system is completely flawed. It will not tell you the actual amount due when you pay your bill through their system. Then they say the total difference is past due and charge a $10 late fee along with shutting your gas off. After an hour on the phone nothing was resolved. I pay all my bills at the same time and this is the only company I have issue with. DO NOT USE THIS COMPANY! The system literally hides what you owe, the automated system says one number, your actual bill says another and if you call and talk to someone they give you another completely different total. WTH IS WRONG WITH THIS COMPANY!! Im in the top 3% of earners in the nation, it was never a money issue. JB ”

“  I started the change way back in March. Then receive a notice around May 1st that the change has not been made because of an error on your part. I tried to login this evening but didn't pass the test. And of course Georgia Natural Gas ® is billing me at the variable rate while this is settled. I've changed natural gas providers several times in the past and this is absolutely the worst cutover ever. ”

“  Service disconnected the first time - after I had signed up for "autopay". Service disconnected second time, after again singing up for "autopay". Overcharged, hit with reconnection fees, then the rep set up an entirely new account, but remained billing me under first account. Autopay now corrected. My bank statement showed debits in excess of $250. Service disconnected 3rd time. Now they're writing me a reimbursement check in the next 45 days, so I will have to fork out almost $600 for 2 months of service. ”

“  Like most people with jobs and children, anything I can do to "automate" chores (i.e. paying bills) is a welcome relief. As a customer of Scana for over 2 decades with automatic debit and paperless billing, this was one of those things that was always done without me thinking. Today, Scana had Atlanta gas light turn off my gas and put a lock on the meter, while claiming I turned off automatic payments two months ago. Honestly, I can't even remember the last time I logged in to their site (it's been at least 3 years). So I went on the site as soon I realized I had missed payments due to Scana's negligence and paid the outstanding balance plus a future charge that technically wasn't late yet ($280 total).
You can guess what happens next. I have to talk a "customer service rep" who is paid minimum wage and couldn't care less if Ive been a customer who has made payments on time for 20 years. She tells me that there is no way Scana is at fault. She then proceeds to tell me that there will be over $200 in fees to turn the gas back on. Not once did she say "Oh, I see you've never missed a payment in over 20 years....Im not sure what happened but let me get my supervisor to look into this and see what we can do for you"....She was right and I was wrong and that was all there was to it. Terrible way, terrible way to treat a long time customer. ”

“  I tried to submit Scana as my new gas provider. I have not received anything accept your service will start Sep 1st. I have not talked to anyone nor received anything in the mail on billing or service. I am confused on to whom my service is with Stream or Scana. ”

“  Said they could do budget billing, then wouldn't set it up in the first year. When i showed them their printed ad that showed it was available, they refused to offer. This was after being transferred 3 times because I was in Georgia and not Texas. ”

“  4 months ago, I transferred apartments within the same community due to loud neighbors living a floor above me. Keep in mind the largest bill I received was $77.

I move into the same size apartment within the same community, just in a different building. I called GNG and the rep advised the variable select plan is the most economical plan they have.

February rolls around, and my bill is over $1100. I call to get an explanation under strong assumption that this is a faulty meter reading or a system error. Nope! I was billed at such a high rate and when I tried to get a supervisor, all I was told was none are available and that since this was the plan I chose I couldnt do anything but pay the bill or my service will be terminated until the account balance is cleared. I disputed the meter reading with Atlanta Gas Light, they performed a meter check and told me the reading was accurate.

So I make 2 payments of $350 over the next few billing cycles, because how can one expect me to pay the entire bill at once, right? WRONG!!! Just today, less than 3 weeks after making a payment for $350, without any heads up, letter or phone call, my gas was cut off. How did I find out, I tried to bathe my 4 year old and the water was so cold she screamed. My 2 year old son is anemic and requires the heater on, and now we have to bundle him up air right so he wont get cold. Worst part about it is I have to wait until the morning to have service restored, because the amazing customer service center is only open during business hours. Hands down the worst company I have dealt with in my life. No morals and theyll do any evil act to their customers all because they slap them with an insanely high bill and expect it all to be paid immediately. Pathetic ”