Billing Reviews

“  True Natural Gas has always had very competitive prices. I have called a couple of times for billing mixups and it was taken care of immediately and courteously. I have been a customer for 6 or 7 years. A couple of years ago I was going to change because of a lower rate and True went below the rate by about 5%. They have earned my trust and business. ”

“  I am a new resident to Decatur, GA from out-of state. Relocating is not easy. The ease with which I was able to set up a new account with SCANA energy - recommended by a realtor - and get connected to electronic billing helped to make my move much less stressful. ”

“  I moved here from Orlando on Aug 1. The first bill was sent to my apt manager. I paid her for that bill. After that billing is correct ”

“  Georgia Natural Gas ® has been good to me since I started using them in July. The wireless gas meter is great and spot on every time and able to be verified using my own equipment. Georgia Natural Gas ®' billing has been VERY straightforward and easy to understand. ”

“  I found the ordering experience to be very easy. I saved a fair amount by switching to Constellation. I have just completed the first billing cycle. I have no complaints regarding the billing. No problem reading/understanding the billing statemen. So far, I am very pleased with Constellation and would recommend them to family or friends looking for a new gas provider. I have not needed to contact customer service. ”

“  I ordered service to start on 3/1/2024. I was never notified when to expect the first bill. As I did not request e-bills, So as of 4/4/2024 I began to watch the mailbox for my first invoice. As the middle of the month approached, I decided to call and ask when to expect the bill. To my astonishment, on or around 4/12/2024, I was told that the first bill was actually generated on 3/8/24 and since it had not been paid a letter of disconnection had been sent out. After speaking to the Customer Service Rep, we were able to sort everything out that day and I had my bank to send an immediate payment, in addition the Customer Service personnel was able to have the late fee reversed. She was extremely helpful. The disconnect with the billing dept not mailing or emailing me the first invoice.
Other than this initial hickup the company is doing great. ”

“  The entire switch was done online. no phone calls needed. received confirmation email stating when the switch would occur. received the partial billing for the month as expected. No problems so far. ”

“  The only experience, other than monthly billing and analysis I receive for the prior months activity was the actual placing of our order. ”