Billing Reviews

“  Everytime I call in, they make me answer a 100 questions about my account so I can verify my identity. Their employees are not competent. They will not fix any issues with billing for example removing a late charge when I paid it as soon as I noticed the issue. ”

“  This is absolutely outrageous. My 1200 square foot house was billed 224 for 30 days the last billing cycle. the latest bill was for 28 days and Over $300 ...I'm being charged $2.09 per therm. Why is a therm of gas so high... ”

“  I renewed my contract with GNG in August, but changed from the flat rate plan to the per therm plan. For the last 30 days I used a total of 10.4 therms, but still got billed for the flat rate because, according to them, it takes 1-2 billing cycles for tge account to change. And I don't get any credit for the difference! My bill should have been about $10 plus all the made up fees, but now I'm told if I break my new contract I will be charged early termination fees. They'd better take a picture of the last payment I made because that's the last money they're gonna see from me! ”

“  I was placed with Gas South 20 years ago when the state of GA decided to destroy the cost efficient billing and force everyone to pay exorbitant prices with zero added benefit. We managed to get away from them then. I had expected they would have improved, after all, they are simply a billing company, but no. If it can be messed up, Gas South can do it. I had them for January and returned to my old provider. The only thing I have received from Gas South was a notice that there was an error in approving me. No bills, no email my credit score is 850 with Experian, 830 with TransUnion and 832 with Equifax. I am happy to be away from Gas South for a second time. Even though I only had them for 9 days before I decided to leave, there was zero communication from them, the rep. gave me incorrect information and when I called in to ask a question, the 2nd rep. was not pleasant and did not attempt to be friendly. It was during the course of this conversation I decided to end my association with Gas South for the 2nd and final time. ”

“  Held for an hour and a half to speak with supervisor(they must only have one). They claim the mail causes their billing issues not true. I mailed a payment on 3/3 as af 3/15 it still has not posted. This is my second time for this. Forget calling to speak with someone unless you have a couple of hours to burn. They dont really want to hear your concerns anyway. Disgusted in Acworth Ga. ”

“  I have been a customer for 10 months and have never missed a payment. I am enrolled in auto-pay so I generally dismiss the billing statements. Without notice, the company cancelled my auto-pay due to a merger they had done. I received no notice of re-enrolling in auto-pay. While I was on vacation, I received an e-mail that my gas was going to be shut off and did not see it until 2 days later, when I returned and there was a notice on my door that my gas had been shut off. Obviously I was very frustrated with this, so I called the company. They made claims that I was notified via phone, however I have never received a call or a voicemail from them. Prior to that day, there was only 1 e-mail and no snail mail sent my way. My service is shut off for 2 days and I was charged an additional $60 to turn the service back on. I told them I am going to use another company and they threatened me with a cancellation fee or $150. When my contract is up I will be switching to another provider guaranteed. ”

“  I signed up for Constellation to be my carrier. Several times they attempted to contact me. I called them back. They asked me for the meter number which I read them every number on the meter I could find to no avail. I suppose Ga. Power never submitted it. I have yet to receive a bill. I'm only using gas for stove top at this point which, I'm sure, is minimal amount. Later I plan an on demand water heater and whole house power generator. It would be nice if Constellation would come by, get the meter info and set up my account. I'm not at home frequently but they wouldn't need me there to get the info they need. Meanwhile, I'm receiving free usage which I wish they'd get corrected. Because of the hassle, I believe they should set my account up without a connection fee. Just bill me for the gas I've used since inception. I want fixed rate billing, not variable as I do not care for surprises. ”

“  Most utilities are easy to pay online. The Constellation system is clunky and unreliable. Our service was almost disconnected due to their failure to set up credit card billing properly. Long holds and unreliable customer service. GasSouth has been much, much better. ”

“  I had a tenant vacate my rental house so I signed with Scana to keep heat in the house while I renovated and sold the property. I signed for $0.37 per therm. Did not lock in since I expected on a couple months of svc. At the end of the 1st billing cycle it converted to a variable rate. I expected it could go up by a few cents/therm. It went from 37 cents to $1.39/therm. They did not infom me of the potential magnitude of increase when I signed. Up. ”

“  I ordered GNG service because of the special that they advertised in my new neighborhood. I also registered for automatic payments. When my first bill arrived, there was a statement in all caps **DO NOT SEND PAYMENT**. In smaller letters the statement was "your payment will be deducted from your credit card" or something like that, so I did not send payment. When my next bill arrived, it stated that I had a past due amount and I was being charged a late fee. I also received a disconnect notice. This was after following their direction of not sending a payment since I had signed up for autopay. When I called the rep, they told me that there is a glitch in their system and payments are not automatically deducted until the second bill. She credited me the late fee. However, the next bill I noticed that my rate had been increased by half. When I called I was told because I had received a disconnect notice. Even though I explained to the rep that the only reason I received the notice was because of the glitch in their system. The woman acted like it was my fault and in her "graciousness" she would offer to give me a credit that was less than the increase they had caused and give me an increased rate from the original agreement I had with them. After 40 minutes of this rep not helping I was allowed to speak with the manager who understood what I was saying and corrected everything. My issues are 1. they have a problem billing that they know about yet they don't fix it 2. They have a problem but the customer service rep tries very hard not resolve the problem 3.People after me are going to have the same issue but may not be as persistent as I am to get what they deserve. I will not be continuing with them after my contract is up. ”