Billing Reviews

“  GNG is the worst company Ive had the displeasure of working with. We signed up for a promotion and the billing never matched the promotion price.
The website is very difficult to navigate and even more difficult to get into. Every time I login Im told the info is incorrect and then I am logged out. I havent been able to get it the last week with no help from customer service.
I made my last payment on the 27th and my gas was just shut off yesterday, the 20th. I received no bill, no email, no phone call or no letter in the mail from GNG. No notice or even a bill from them. When I called customer service they had no explanation for me other than to tell me that it would be 3-4 days until a technician could be out to turn it back on. So here I sit with no water or stove for 4 days because of the incompetence of this company as well as lack of communication. The company is inhumane and unprofessional. I highly suggest doing your research and using a different company. Do not use GNG. ”

“  I got billed for 577.29$ for last month and 489.42 for this month, which is a complete robbery and cheating from GNG.
I called and asked to change my plan to .59$ from last month but they are saying it will take 2 or 3 billing cycles.
i accepted the initial 577.29 but this new bill even after complaining is not acceptable and I have no way to pay this ”

“  Very unhappy and frustrated because of billing and deposit amount. Portal says no deposit when I applied but I am charged. Received a shocking bill as welcome ”

“  When ordered service, price per therm not as quoted, billing is a mess! Make prompt payments (send check before or by due date), GNG does not cash check or credit account for up to 2 weeks after payment . Shows I have balance due, then catches up and adjustment made to next month for "overpayment", but new bill doesn't reflect it, so I overpay on next month and then back through the circle again. I do not nave this issue with any other providers I have. I've contacted customer service 3 times and it's very clear they don't care and don't want to help. Some to the point of rude. I plan to switch to another provider. ”

“  horrible service and billing. the most recent problem amongst many, was when i mailed a check and since they received it late i was still charged a late fee. every time i try to complain they send me to zero energy, a different company. this recently happened with a fellow named Raul (41026). ”

“  They charge for the two months in advance. And then blame it on AGL who has nothing to do with the billing. I've never paid any bill for the current bill and the next as well. $80 in the middle of summer when only using my stove is not a deal, but a deal breaker. So, I will pay the penalty, because it is actually cheaper to do that and just move on. I should have never left Scana..... Now I'm back! DO NOT USE XOOM!!! ”

“  I changed to guaranteed plan on 4/07/2023 . The last billing cycle ended on 04/10/2023.
The customer care rep says it will take 2 billing cycle to reflect the change and I have to pay my previous rate until then. Never seen such a slow process in the developed country like US. ”

“  Switched plans with them, ended up with a $150 credit from left over balance from previous plan. Next billing cycle ended up with a $275 bill. Had monthly gas charges and tax added together. Also had $175 on a single line in bill labelled "bill adjustment". Spoke with customer service and was told it was owed for previous months service. Questioned how I have and credit on account balance month before and now it's turned to amount I owe now. Spoke to several rude supervisors, none cared, all explanations were different each one I spoke too. Smoke and mirrors and scam artists. ”

“  I signed up for 3yrs at .56 in 2021. After one year the started raising rates all the way to 1.69. Customer service said too bad. There billing kept sending late notice even though we we Auto Pay. Took 3 mos to correct it. This company is inadequate at best. Make sure you get your plan in writing and signed.
I would suggest you use them as a last resort. GNG gave me 2yrs at .85 while xoom was charging 1.69.
BEWARE....... ”

“  Over the past 5 years I have switched Natural Gas Providers 4 or 5 times. The only time there was a problem was with GNG. They require a site visit which is totally ludicrous. The customer service representatives are nice, but they are absolutely clueless. Each of the 5 times I called I got a different answer. Please note I have had to call five (5) times. I have yet to receive a bill from GNG. I have had to set up an online account twice. My account number has been changed. I have had to set up paperless billing twice. I have had to set up auto pay twice. I am supposed to get a $30 credit for all the problems. Needless to say, I am not holding my breath. I know what rate I signed up for, but I have no idea what rate I will pay. I wish I had selected a different provider. ”