Deposit Reviews

“  Very unhappy and frustrated because of billing and deposit amount. Portal says no deposit when I applied but I am charged. Received a shocking bill as welcome ”

“  I would never recommend this company. I have been with them for many years and because I absentmindedly forgot to pay a $54 overdue bill, they shut my gas off in November. Heartlessly told me, a senior, that Id have to pay $150 deposit plus $75 reconnection fee to have my service restored. I went to another company, paid less and because of my credit, paid no deposit. Scana you have lost a great long time customer over your ruthlessness. I have the money to pay but it saddens me to know you do this same thing to people who are struggling or to the elderly who may have forgotten. May your greed be your downfall. ”

“  My attempt at their service begin December 2021. They made me deposit 150 dollars to signup. They couldnt switch my line first month. Asked me for another month. Even then, they couldnt switch for no reason that they could tell me. The supervisor told me theyll give statement credit for that month with my current provider since Id be paying 3x the price as Im no longer under their contract. I send them email with my bill. For 8 months I dont hear from them. They dont even send a single bill. On August or September, they send me all 8 months bills. They never gave me any statement credit. I talked with another supervisor for about 2 hours. She assured theyll fix everything and until then my account will be frozen so that I wont be paying anything until the issues are fixed. One month later another bill comes. No statement credit is given, but there is a late fee attached to it as well. They are either not doing what theyre saying theyre doing or dont have any sort of communication going on to fix my issues. ”

“  Tried to switch to Xoom. Had to pay $150 even though credit is 830 and am over 65. Xoom used the deposit for account payment instead of deposit. Got an email stating I switched to Xoom. Two months later I had to call them and was not switched, said my application was now outdated. So now gas has skyrocketed and am stuck looking for another company. Xoom are liars and should not be trusted. Even with an acct number did not get switched. Made three phone calls with no help. No one in authority cares. ”

“  Background: I set up auto-pay from the beginning using their service, the auto-pay was always working until there was one day, the gas was disconnected, I had no idea what's wrong with it, thinking about there might be an outage, I submitted a ticket and also emailed their customer service asking for a reason. Nobody replied to me, then a day after, I called their customer service, they told me there was a problem happened on auto-pay, so the payment did not go through for 2 months, then they disconnected my gas. They charged me a $60 re-connection fee and a $25 deposit to get me re-connected. I immediately paid the 2 months payment manually when the customer service told me the auto-pay was not working.

What did I do? I trusted their auto-pay system, but there was a problem. I trusted the customer service would know the problem is caused by their system, not me, but they did not take the responsibility. I trusted them that they would send me a notification if the payment did not go through, they didn't even send one and did not even respond to my ticket. What do they need? They just need their customers to pay for their fault.

Then I decided not to go further with this horrible company, and they charged me an additional $60 termination fee and a non-explanation base fee. How comes? The last month was already my last month in the contract, and the customer service told me that there will be no more fee charged if you close your account, your renewal will be automatically canceled. But their customer service cheated me! Their customer service also framed that I never used auto-pay, and I sent them the monthly email proof, and they never respond to me! See they do not need proof, they need $$$.

How horrible, my husband and I even doubt if they disconnect customers' auto-pay on purpose and charge them reconnection fee or termination fee to make money. These bad guys, are greedy not only make money from their normal gas provide but also their bad customer service. What can we do? We do not want to spend time on these rogue, we can only tell others these experiences, tell them that this company is not going to be responsible for their fault.

Guys please DO NOT use this company, DO NOT enroll in their auto-pay because that little discount will not cover your further trouble (both money and time) cost on them. Tell your friends and families to get away from them so your life will be so much easier!!! ”

“  My service was disconnected for being two days late I forgot to pay lpaid my bill in full and then they said I had to pay a 150.00 dollar deposit and a70.00 reconnection fee .what a rip-off I talked to the service rep and he acted like he did not care I have been with this company for about 15 years but I am going to find another gas provider.Do not do business with this company or they will rip you off ”